This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Application-based permissions required for tasks

With version 9.1.04, you must have the permissions described in the following tables to view, create, or modify tasks when you open it either from a parent request or your IT home page. Tasks can be related to a change, incident, problem, or work order request and operations on these tasks can be performed by you if you have the appropriate permissions.

Foundation

User roles and permissions Operations on the task
View Create Update

Task user, task assignee or member of the task assignee support group with either of the following permissions:

  • Task Administrator
  • Task Application Config
  • Task Manager
  • Task Process Config
  • Task User
Yes Yes Yes

BMC Change Management

User roles and permissions Operations on the task
View Create Update

Change manager, change coordinator or a member of the change manager or change coordinator support group with either of the following permissions:

  • Infrastructure Change Master
  • Infrastructure Change User

Note:

  • The assigned change coordinator or manager can modify the task information in a change request until the request reaches the Closed stage. However, if you are not the assigned change coordinator or manager, but a member of the change coordinator or manager group, the information can be modified only until the change request reaches the Planning in Progress stage.
  • If you have a user role other than a change coordinator or manager and if you have the Change Master permission, you can perform all the operations on a task.
Yes Yes Yes
Change management user with Infrastructure Change Submitter permission. Yes Yes No
Change management user with Infrastructure Change Viewer permission. No No No

BMC Service Desk

User roles and permissions Operations on the task
View Create Update

Incident Management

Incident request assignee, incident request owner, or a member of the incident assignee or incident owner support group with either of the following permissions:

  • Incident Master
  • Incident User
Yes Yes Yes
Incident management user with Incident Submitter permission. Yes Yes No
Incident management user with Incident Viewer permission. No No No
Problem Management

Problem request coordinator, problem request assignee, or a member of the problem coordinator or problem assignee support group with either of the following permissions:

  • Problem Master
  • Problem User
Yes Yes Yes
Problem management user with Problem Submitter permission. Yes Yes No
Problem management user with Problem Viewer permission. Yes No No

BMC Service Request Management

User roles and permissions Operations on the task
View Create Update

Work order request manager, work order request assignee, or a member of the work order manager or work order assignee support group with either of the following permissions:

  • Work Order Master
  • Work Order User
Yes Yes Yes
Work order user with Work Order Viewer permission. Yes Yes No
Work order user with Work Order Submitter permission. Yes No No

Related topics

Task permissions in BMC Change Management

Task permissions in BMC Service Desk

Task permissions in BMC Service Request Management

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