This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding product aliases

A product alias is another term or abbreviation that you can use to reference a product. The product alias is used to search for a product in Product Name fields. For example, you might have a product with a long name such as Microsoft Product ABC 2005. You can create an alias such as ABC, and then users can enter this alias in a Product Name field to fill the remainder of the tiers.

A Product entry can have multiple Product Alias entries defined.

To create product aliases, you need either Config Categorization Admin or Config Categorization User permission.

Tip

Each time a product is created, an alias is automatically created. Use this procedure to create additional aliases for a product.

To add a product alias

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation> Products/Operational Catalogs> Product Catalog, and then click Open. The Product Catalog Setup form appears.
  3. Enter search criteria in the fields in the Product Categorization Search Criteria area of the form, and then click Search.
  4. From the results list, select a product.
  5. Click the Product Alias tab, and then click Create. The Update Product Alias dialog box appears.
  6. Enter a Product Alias, and then click Save.

    Tip

    To modify a product alias, first delete by selecting it on the Product Alias tab and clicking Delete. Then add the product alias that you prefer.


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