Adding people information
You can create records for both IT support staff and non-support staff.
A support staff member can belong to many support groups.
Non-support staff members include anyone who is not a member of the IT organization, or does not create or modify records in BMC Remedy ITSM.
This section describes the following tasks:
You must set up a login ID and password for anyone with access to BMC Remedy ITSM Suite, aside from guest access. People information also includes each person's company, organization, business and home addresses, desk location, support groups, and selected additional information.
For creating a user name alias used for authentication purpose, see User Name Alias introduction.
Understanding people profiles video
Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.