This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding a private queue port number for Software License Management

The following procedure describes how to manually add a private queue port number for Software License Management.

To add a private queue port number for Software License Management

  1. Backup the pluginsvr_config.xml file.
  2. Edit the pluginsvr_config.xml file to remove the comment and specify a port. By default, the pluginsvr_config.xml file is located in the C:\Program Files\BMC Software\ARSystem\pluginsvr directory.
  3. Save the file.
  4. Restart the BMC Remedy AR System server.

    Note

    If you want to use a private RPC queue for the Software License Management Engine, add the following parameter to the RMDY.ITSM.RLE plugin block in the pluginsvr_config.xml file:
    <private_rpc_socket>PrivateRPCProgramNumber</private_rpc_socket>
    For more information about defining a private RPC program number, see Setting ports and RPC numbers.

The following sample displays the RMDY.ITSM.RLE plugin block of the pluginsvr_config.xml file after you have made all of the changes described in this topic.

<plugin>
<name>RMDY.ITSM.RLE</name>
<type>FilterAPI</type>
<code>JAVA</code>
<filename>C:\Program Files\BMC Software\ARSystem\pluginsvr\rle\rle.jar</filename>
<classname>com.bmc.itsm.rle.RuleEngineFilterAPI</classname>
<pathelement type="path">C:\Program Files\BMC Software\ARSystem\pluginsvr\rle</pathelement>
<pathelement type="location">C:\Program Files\BMC Software\ARSystem
\pluginsvr\rle\lib\JbcParser.jar</pathelement>
<pathelement type="location">C:\Program Files\BMC Software\ARSystem
\pluginsvr\rle\lib\cmdbapi7603.jar</pathelement>
<pathelement type="location">C:\Program Files\BMC Software\ARSystem
\pluginsvr\rle\lib\aspectjrt.jar</pathelement>
<userDefined>
<server_name>w2k3-sv-vm1</server_name>
<server_port>0</server_port>
<private_rpc_socket>390636</private_rpc_socket>
</userDefined>
</plugin>

Related topic

Rule Engine plug-in configuration

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