This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding a new BMC Remedy Smart Reporting administrator

(For version 9.1.02 and earlier) After installing Remedy Smart Reporting you can add additional Smart Reporting administrators as required. From version 9.1.03 onwards, after onboarding, you can add users to Remedy Smart Reporting by using the user sync utility. For more information, see Automatically synchronizing BMC Remedy AR System users to BMC Remedy Smart Reporting. However, to enable the Add button for adding users manually, see How to enable the add user button.

Note

If a user is present in BMC Remedy Smart Reporting but not in BMC Remedy AR System, then it may cause certain discrepancies. BMC recommends adding users in BMC Remedy Smart Reporting through user sync utility.

(For version 9.1.02 and earlier) To create a Remedy Smart Reporting administrator:

  1. Log on to the Remedy Smart Reporting console as the siadmin user. Use the following URL:
    http://<SmartReportingWebServerName:portNumber>
  2. Select the default client organization, and click Login.
    This option will be displayed if the siadmin user has access to multiple client organizations.
  3. On the Timeline, select Administration > Admin Console.
  4. On the Administration console, expand the Users section and click Add.
  5. In the User Details section, enter the necessary user information. The following fields are mandatory:
    1. First Name
    2. Last Name
    3. Email
    4. Time Zone
  6. From the User Role list, select Admin.
  7. Click Save.
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Comments

  1. Stefan Hall

    in 91SP3 the user section has no add button

    Jul 28, 2017 08:48
  2. Stefan Hall

    Can you help please?

    Aug 08, 2017 11:53
    1. Surabhee Kulkarni

      Hello Stefan,

      Thank you for pointing out this issue in the documentation. I will discuss this with the concerned SME and update the page ASAP.

      Thanks and regards,
      Surabhee

      Aug 09, 2017 01:24
    1. Vrishali namdev Galinde

      Hello Stefan, Apologies for a delayed response. The button for manually adding a user is removed from Smart Reporting 91 SP3 because if a user is present in SR and not in AR System then it causes certain discrepancies. The user can be added to SR through User Sync Utility.

      Regards, Vrishali

      Mar 12, 2019 02:48
  3. German Pineiro

    Hi, has there been any update here?

    Nov 14, 2017 07:51
    1. Vrishali namdev Galinde

      Hello German, Apologies for a delayed response. The button for manually adding a user is removed from Smart Reporting 91 SP3 because if a user is present in SR and not in AR System then it causes certain discrepancies. The user can be added to SR through User Sync Utility.

      Regards, Vrishali

      Mar 12, 2019 02:49
  4. Rick Sharp

    Yes, please Surabhee, we need this option to add a User manually. How do I get a User added in the meantime?

    Regards,

    Rick

    Nov 22, 2017 10:13
    1. Vrishali namdev Galinde

      Hello Rick, Apologies for a delayed response. The button for manually adding a user is removed from Smart Reporting 91 SP3 because if a user is present in SR and not in AR System then it causes certain discrepancies. The user can be added to SR through User Sync Utility.

      Regards,

      Vrishali

      Mar 12, 2019 02:50
  5. Vitaly Blokhin

    Hi, any news/update? We also need this option. Thanks in advance!

    Jan 23, 2019 03:32
    1. Vrishali namdev Galinde

      Hello Vitaly,

      Apologies for a delayed response. The button for manually adding a user is removed from Smart Reporting 91 SP3 because if a user is present in SR and not in AR System then it causes certain discrepancies. The user can be added to SR through User Sync Utility.

      Regards,

      Vrishali

      Mar 12, 2019 02:50
  6. Stephen Lumini

    It was decided to hide the "Add" button for Users because having a user in the Smart Reporting DB and not in ITSM can cause issues. However, if you are really in need of the button you can add it back by following this BMC article: https://communities.bmc.com/docs/DOC-100770 But BE AWARE, used incorrectly this can break the user sync

    Aug 15, 2019 12:50