This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Accessing BMC Remedy ITSM Process Designer

This section describes how to access the Process Designer.

To access Process Designer

  1. Log on to the BMC Remedy Mid Tier server.
  2. Select Applications > Process Designer > Process Designer Client..

    The Process Designer client console opens.

Best Practice

When the Process Designer Client is launched, it caches all the Process Designer-related configurations. If you create a new configuration record such as an Assignment rule, an SLA, or an OLA, you need to close and re-launch the Process Designer for the configurations to show up in the Process Designer Client.

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