This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Accessing and navigating the interface

This section provides the following information:

Accessing the BMC Remedy ITSM Suite applications

This section describes how to start the BMC Remedy IT Service Management suite of applications from your browser and navigate through the application.

To log in and access the BMC Remedy ITSM Suite applications

  1. Type the following URL into your browser:
    http://<webServer>:<port>/arsys/shared/login.jsp
    • <webServer>: Fully qualified name of the BMC Remedy Mid Tier system, specified in the format server_name.company.com.
    • <port>: (Optional) Port number (required if the web server is not on the default port)
  2. In the User Name and Password fields of the Welcome page, enter your user name and password.
  3. Click Login. The IT Home Page opens.

    Note

    The IT Home page opens by default, however, system administrators can configure another home page to open, instead.

Navigating the interface

The following topics provide information about navigating through the application:

Was this page helpful? Yes No Submitting... Thank you

Comments

  1. Colin Rolls

    step 1 - says nothing about https

    step 2 - says nothing about case sensitivity

    step 2 - says nothing about what to put in the 'Authentication' field or what it is

    says nothing about having to have a login setup first (or what default is)

    says nothing about browser versions compatibility

    says nothing about what happens if password management enabled. (max chars of password etc)

    says nothing about that login screen could be customised to look different.

    says nothing about bookmarking for future use

     

    Feb 10, 2016 10:41
  2. Priya Shetye

    Thank you for your inputs Colin. We are working on updating the information include the points you have added in your comment.

    Regards.

    Feb 11, 2016 07:04