Accessing and navigating the interface
Accessing the BMC Remedy ITSM Suite applications
This section describes how to start the BMC Remedy IT Service Management suite of applications from your browser and navigate through the application.
To log in and access the BMC Remedy ITSM Suite applications
- Type the following URL into your browser:
http://<webServer>:<port>/arsys/shared/login.jsp- <webServer>: Fully qualified name of the BMC Remedy Mid Tier system, specified in the format server_name.company.com.
- <port>: (Optional) Port number (required if the web server is not on the default port)
- In the User Name and Password fields of the Welcome page, enter your user name and password.
Click Login. The IT Home Page opens.
Note
The IT Home page opens by default, however, system administrators can configure another home page to open, instead.
Navigating the interface
The following topics provide information about navigating through the application:
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Comments
step 1 - says nothing about https
step 2 - says nothing about case sensitivity
step 2 - says nothing about what to put in the 'Authentication' field or what it is
says nothing about having to have a login setup first (or what default is)
says nothing about browser versions compatibility
says nothing about what happens if password management enabled. (max chars of password etc)
says nothing about that login screen could be customised to look different.
says nothing about bookmarking for future use
Thank you for your inputs Colin. We are working on updating the information include the points you have added in your comment.
Regards.