This documentation supports the 9.1 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Accessing and managing your favorite content

The Favorites tab displays thumbnails of content from BMC Remedy Smart Reporting that you have marked as favorites. You can mark the following content types as favorites:

  • Reports
  • Bookmarks —These are your favorite bookmarked reports. While marking a bookmarked report as favorite, you can select a bookmark you created earlier. The report name is appended with the bookmark name.
    Bookmarks help you save drill paths and filter values you have currently applied to a report. For more information about adding bookmarks to a report and using them, see Bookmarks.
  • Storyboards

The Favorites tab also includes, under the New list, any new content created in BMC Remedy Smart Reporting. You can also mark this content as a favorite.

The following table describes actions you can perform to manage your favorite content:

Marking content as a favorite

Locate an item under the New list, and click Add to Favorites  on its thumbnail.

Note: You can mark favorite content such as a report or storyboard while viewing it, by clicking Favorites (the star icon).

Opening favorite content

Click the thumbnail for the favorite content.
The content opens outside the Favorites area.

Showing or hiding details of favorite content
  • Click Show Info  on the thumbnail of the favorite content.
  • Click Hide Info  on the thumbnail of the favorite content.
Removing content from your Favorites list

Click Delete on the thumbnail of the content in the Favorites list and confirm the removal.

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