This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Troubleshooting Data Management

The section provides information about how to resolve Data Management issues.

System messages

System messages can appear for all steps and they summarize issues that may have occurred during a step:

  • General message if Validate step errors have been detected (use Error Management or click View Data in the step to see which records are in error and which error code is present)
  • General message if Promote step errors occur


A custom required field was added to the CTM:People target form and was not included in the CTM:LoadPeople form data push. This will generate a ARERR message for a missing required field.

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