This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Reorganizing a department and changing support group names using the Data Wizard Console

In this scenario, your company has reorganized its IT department and needs to rename some support groups.

For more detailed information about using the Data Wizard Console, see Using the data wizard to modify data.

To use the data wizard to change support group names

  1. From the Applications list on the IT Home page, select Data Management > Data Wizard. The Data Wizard Console opens.
  2. Determine how many records updating support group names will affect by running the count function in the data wizard and viewing the log after the count has completed.
    1. From the Select the action you want to perform list, select Count target values.
    2. From the Select the type of data to be acted upon list, select Support Group.
      The following figure shows the Count target values function and the Support Group data type selected. The second figure below shows the next screen with the Support Group details for the update specified.

      Data Wizard Console showing update for Support Group selection



      Next screen showing Support Group details for the update


  3. Depending on the number of records that will be affected, choose a time to perform the update. If a large number of records are affected, you might want to schedule the update to run in off hours.
  4. Run the update function in the data wizard:
    1. From the Select the action you want to perform list, select Update target values.
    2. From the Select the type of data to be acted upon list, select Support Group.
      The following figure shows the Support Group form that is displayed and the data entered for the update.

      Support Group form with data entered for update


  5. View the resulting status and log to see how many records were updated. The results screen shows the updates made after the Update Support Group function has run. The number of records updated for each form should match the count from step 2.
    The employees can now use BMC Remedy ITSM under their new support group.
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