This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including information on any urgent issues, documentation updates, service packs, and patches when they are available. 


To stay informed of changes to this space, place a watch on this page.


This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, and 9.0.

Related topics
 Where to find more information
June 28, 2016Performance documentation updates

Updated performance and scalability documentation for Service Pack 1 for version 9.0 and related products on Solaris version 11.2.

March 02, 2016Documentation updates
August 20159.0.01: Service Pack 1Service Pack 1 for version 9.0.00.
July 2, 2015BMC Remedy OnDemand 9.0.00BMC Remedy OnDemand information has been updated for version 9.0.00.
June 24, 2015Smart IT 1.1 performanceSmart IT performance information has been updated for version 1.1.
June 19, 20159.0.00.001: Patch 1 for version 9.0.00Patch 1 for BMC Remedy IT Service Management version 9.0.00.
April 30, 2015Version 9.0.00 enhancements

Enhancements available in this release:

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  1. Ramesh Anbuthambi

    I understood that 7.6.04 ITSM Release Notes is having "Recommended monitor resolution" section in it however I don't see this section not available on any later releases? Is there any specific reason for it?

    I am asking this since specific customer added a field in SHR:LandingConsole On Top Pane in the center of the form and they complaining that this field aligning in the screen is varying when they look from monitor with different resolutions. I spoke to Mid-Tier CE team and understood that this is functioning as designed.

    With Regards,

    Ramesh Anbuthambi

    Jan 29, 2016 02:13