This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Release Management permissions

The following permissions are available in Release Management. 

Permissions

Description

Application use license type?

Release Master

Users with Release Master permission can perform the following functions:

  • Create release requests
  • Modify all release requests independently of any functional roles or support group affiliations.
  • Create and modify approval mappings
  • Create and modify Release templates (modification of templates is restricted to templates where user is a member of the Authoring Group) Asset Viewer and Infrastructure Change Viewer permissions are also granted automatically from the application UI whenever these permissions are granted.

    Use of the Master permissions groups should be limited to key personnel who either own a process, or have full control over Release Management schedules.

    Recommendation: Limit the use of these permissions to individuals playing a Release Coordinator role that requires full access to all Release requests.

Fixed or Floating

Release User

Users with Release User permissions can perform the following functions:

  • Create release request
  • Modify, in a restricted way, release requests based on functional roles and support group affiliations
    A user must have the Release Coordinator Functional Role to be able to modify Release request and they must be a member of the Release Coordinator Group.
    Asset Viewer and Infrastructure Change Viewer permissions are also granted automatically from the application UI when these permissions are granted.

    Recommendation: Limit use of these permissions permission to individuals playing a Release Coordinator role.

Fixed or Floating

Release Viewer

Users with Release Viewer permissions can query all release requests. They cannot submit or modify release requests.

Note: Infrastructure Change Viewer permissions are also granted automatically from the application UI when these permissions are granted.

Recommendation: Grant these permissions to individuals who need only read access to view release requests. Typically, these permissions are given to most BMC Remedy ITSM application suite users (that is, users who do not already have the Master or User permission) for them to access information regarding release planning activities.

None

Release Config

Users with Release Config permissions can perform functions that span the following five components:

  • Activity, configure:
    - Activity rules
    - Activity Templates
  • Change Management
    - Configure Change Calendar
  • Foundation, for KPIs, configure:
    - Flashboard parameters.
    - KPI titles (and can register titles, this is an advanced option).
  • Release, configure:
    - Milestone phases and exit criteria
    - Release Prioritization values
    - Release rules
    - Approval mappings
    - Release Templates
  • Task Management System, configure:
    - Configure applications that integrate with Task Management System
    - Configure phase management functionality for those applications that integrate with Task Management System
    - Configure Task Status and Status Reason values for application return codes

    Recommendation: Grant these permissions to individuals requiring access to configure the functions in the preceding list. People with this set of permissions typically are Application Administrators.

Fixed or Floating

Related topic

Information about Activity permissions is also available.

Was this page helpful? Yes No Submitting... Thank you

Comments