This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Out-of-the-box reporting dashboards

The following dashboards are provided out-of-the-box with BMC Remedy Smart Reporting:

Dashboard NameContent CategoryContent Sub CategoryDashboard Description
Change KPIBMC Remedy Key Performance IndicatorsChange KPI

This dashboard includes some of the Key Performance
Indicators for Change Management.

For example:

  • Trend of Change Request over time
  • KPI Meter for Emergency Chang Rate
  • Successful Change Rate
Incidents KPIBMC Remedy Key Performance IndicatorsIncidents KPI

This dashboard includes some of Key performance Indicators
for Incident Management.

For example:

  • Trend of Incidents over time
  • KPI Meter for Major Incident Rate
  • Reopened Incidents Rate
Knowledge DashboardBMC Remedy Operational ReportingKnowledge Management

This dashboard includes a list of reports for
Knowledge Management module,

For example:

  • Article Statistics by Status
  • Article Usage and feedback Summary
  • Top 10 used articles
Change DashboardBMC Remedy Operational ReportingChange Management

This dashboard includes a list of reports
for Change Management process.

For example:

  • Change analysis by Support Hierarchy
  • Change Request Trend over a time
  • Change Crosstab
CMDB DashboardBMC Remedy Operational ReportingConfiguration Management

This dashboard includes a list of reports
for Configuration Managers.

For example:

  • List of Orphan CI's in CMDB
  • CI Creation trend over a time
  • Duplicate Computer systems in CMDB
Incident DashboardBMC Remedy Operational ReportingIncident Management

This dashboard includes a list of reports
for Incident Management process.

For example:

  • Incidents Analysis by Support Hierarchy
  • Incident submission over a time
  • Incident Crosstab
Work Order DashboardBMC Remedy Operational ReportingWork Order Management

This dashboard includes a list of reports
for Work Order Management module.

For example:

  • Open Work Orders by Assigned Group
  • Work Order submission over a Time
  • Work Order crosstab
Problem DashboardBMC Remedy Operational ReportingProblem Management

This dashboard includes a list of reports
for Problem Management module.

For example:

  • Problem Summary
  • Problems by Impact and Root cause
  • Problem submission over a time
  • Problem Breakdown
Service Request DashboardBMC Remedy Operational ReportingService Request Management

This dashboard includes a list of reports
for Service Request Management.

For example:

  • Service Requests by Support Company
  • Request Submission over a time
  • Top 10 Requested Services
Was this page helpful? Yes No Submitting... Thank you

Comments