This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Loading data to hub and spoke environments

Foundation data should be loaded to your hub server. All Foundation data that is loaded on the hub server is then pushed out to the registered spoke servers by way of the DSO.

Transactional and process setup data, as well as any non-support staff people records that are specific to the spoke server must be loaded to your individual spoke servers.

For information about the foundation data that is supported by hub servers, see Setting up the Hub and Spoke capability.

The following target forms for foundation data must be loaded to your hub server.

Form name

Data type

For service
provider company (hub)

For operating
company (spoke)

For customer
company (spoke)

COM:Company

Company

Yes

Yes

Yes

COM: Company Alias

Company alias

Yes

Yes

Yes

CTM: People Organization

Organization

Yes (hub server / service provider only)

No

No

SIT: Site

Location

Yes (hub server / service provider only)

No

No

SIT: Site Group

Location

Yes (hub server / service provider only)

No

No

SIT: Site Company Associations

Location

Yes (hub server / service provider only)

No

No

CTM: Support Group

Support Group

Yes (hub server / service provider only)

No

No

CTM: Support Group Association

Support Group

Yes (hub server / service provider only)

No

No

CTM: Support Group Assignments

Support Group

Yes (hub server / service provider only)

No

No

CTM: Support Group Alias

Support Group

Yes (hub server / service provider only)

No

No

CTM: SupportGroup Functional Role

Support Group

Yes (hub server / service provider only)

No

No

CTM: Support Group On-Call

Support Group

Yes (hub server / service provider only)

No

No

User

People

Yes (hub server / service provider support staff only)

No

No

CTM: People

People

Yes (hub server / service provider support staff only)

No

No

CTM: People Wallet

People

Yes (hub server / service provider support staff only)

No

No

CTM: People HR Attendance
Management

People

Yes (hub server / service provider support staff only)

No

No

CTM: People Education

People

Yes (hub server / service provider support staff only)

No

No

CTM: People Travel Profile

People

Yes (hub server / service provider support staff only)

No

No

CTM: People Benefit Info

People

Yes (hub server / service provider support staff only)

No

No

CTM: People IT Skills

People

Yes (hub server / service provider support staff only)

No

No

CTM: People Worklog

People

Yes (hub server / service provider support staff only)

No

No

CTM: People Permissions 
Group

People

Yes (hub server / service provider support staff only)

No

No

CTM: People Organization

People

Yes (hub server / service provider support staff only)

No

No

CTM: Login ID

People

Yes (hub server / service provider support staff only)

No

No

For information on how these target forms map to the spreadsheets provided by BMC, see Foundation data mapping.

For more information on Hub and Spoke capability, see Hub and Spoke capability overview.

Related topic

Levels of BMC Remedy ITSM Suite data

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Comments

  1. Murali Viswanathan

    Please correct the above and remove all Company and Support Group Forms form the list, as they cannot be loaded via UDM in a H&S environment. Other forms listed will work.

    Jun 01, 2015 12:39
  2. Murali Viswanathan

     

    Replace this :

    Foundation data should be loaded to your hub server

    With this:

     Do not use UDM to load Company and Company Alias data for Hub/Spoke(this should be done manually).

    All other Hub Service Provider Company Foundation data can be loaded via UDM on the Hub server and DSO will internally push the data to all spoke servers.

    All Spoke server Foundation data can be loaded via UDM directly on the spoke servers (this data should not be created on the Hub server)

    Jun 23, 2015 10:08