This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

License entitlements

This section explains the entitlements that apply to licenses you purchase from BMC Software. For information about restrictions to those licenses, please see your Product Order Form.

You can download the components mentioned herein from the Electronic Product Distribution website. Use the user name and password that your BMC sales representative gave you. (This user name and password is different from the one you use to access the Customer Support site.)

If you do not have a current license for the components you want, contact a BMC sales representative by calling 800 793 4262. If you cannot download the components, contact a sales representative and ask for a physical kit to be shipped to you.

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