This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Getting started with BMC Remedy Smart Reporting


Introduction to BMC Remedy Smart Reporting

Reporting concepts

Explore the new features available with BMC Remedy Smart Reporting and understand how reporting works.

What's New

Understand the new enhanced features
available with BMC Remedy Smart

Available report types

BMC Remedy Smart Reporting allows you
to create multiple types of reports.

This video provides a description of the
different types of reports available.

Key Performance Indicator (KPI) reports

Performance based reports using
pre-defined indicators allow you
to review performance of the teams,
and system among other criteria.

This video provides an introduction to the
out of the box KPI reports.

Where to start

Depending on your role, and the task you want to perform, open the links in a new tab to get started with BMC Remedy Smart Reporting. 


Related videos
  • Collaborate with BMC Remedy Smart Reporting

Collaboration options available with BMC Remedy Smart Reporting allow you to create discussions for reports, provide feedback as comments. or leave annotations for specific time periods on a trend report.
This video describes the collaboration options available with BMC Remedy Smart Reporting View

Supported Yellowfin versions

BMC Remedy Smart Reporting supports the following Yellowfin builds and versions.

Smart Reporting versions

Yellowfin builds

Yellowfin version

9.0 Service Pack 1 (9.0.01)201507297.1

Where to go from here

The main topics that cover the basic getting started:

Related topics

Known and corrected issues

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  1. Nas Remedy

    It seems finally BMC is heading to right direction. So far so good!!!

    Dec 03, 2014 12:18
  2. Matthias Werninghaus

    Yeah Smart Reporting looks good but it is again a buyed solution, which does not work with ar system for 100%.
    No freehand sql, grouping on field level etc. All limitations caused by the fact, that there is no native database acces, but accessing data through ar server. I tried a bit with it and come quickly to an end. maybe i did not understand all details, but for me it does not works really good, except you do easy reports.

    Hope for next version to be better...

    Aug 14, 2015 05:30