This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Financial sub-component

The Financial sub-component is installed with all BMC Remedy ITSM applications. You use the Financial sub-component to track costs across the various applications.

Permissions

Description

Application user license type

Cost Manager

Users with Cost Manager permissions can perform the following functions, configure:

  • Cost categories
  • Cost Center information
  • Cost Rate templates
  • Financial rules
  • Chargeback periods

    Recommendation: Grant these permissions to individuals performing the role of a Financial Manager or IT Controller. Also grant them to Application Administrators.

    The following permissions automatically inherit the Cost Manager permissions rights:
  • Asset Admin
  • Incident Master
  • Problem Master

    Users with any of the permissions in the preceding list do not need the Cost Manager permissions to access Cost functions.

Fixed or Floating

Cost User

This permission is used infrequently because users who have any of the "User" type permissions get automatic access to Cost User functions that let them create, modify, and delete all cost records.

Note: The following permissions automatically inherit the Cost User permissions rights:

  • Contact Organization Admin
  • Task Manager
  • Task User
  • Asset User
  • Infrastructure Change Master
  • Infrastructure Change User
  • Activity User, Release Master
  • Release User
  • Incident User
  • Problem User

    Users with any of the permissions in the preceding list do not need the Cost User permissions to access the Cost functions within the various applications.

    Give the Cost User permission to any who needs to access the create and update cost functions but who does not have any of the previously mentioned permissions.

Fixed or Floating

Cost Viewer

This permission is used infrequently because users who have any of the "Viewer" permissions can view all cost records.

Note: The following permissions automatically inherit the Cost Viewer permissions rights:

  • Task Viewer
  • Asset Viewer
  • Infrastructure Change Viewer
  • Release Viewer
  • Activity Viewer
  • Incident Viewer
  • Problem Viewer

    Users with any of the previously mentioned permissions do not need Cost Viewer permissions to access view costing information within the various applications.

    Give the Cost Viewer permission to any who needs to view Costs but who does not have any of the previously mentioned permissions.

None

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