Defining RSS feeds
You must define RSS feeds in BMC Remedy ITSM to which users can subscribe.
Note
RSS (Really Simple Syndication) format is used to deliver regularly changing web content to users. It is a way to easily distribute updates notices, headlines, or content to a wide number of people. RSS works by having author maintain a list of notifications at the defined location in a standard way. This list of notifications is called an "RSS feeds". People interested in the information provided by the RSS feed can subscribe to this list.
RSS provides very basic information to do its notification. It is a list of items presented in order from ascending order from the new information placed ahead of the older information. The notification usually consists of a simple title that describes the notification, sometimes including a more complete description. It also includes a link to the web page where the actual information described is available.
To define RSS feeds
- Select Application Administration Console > Custom Configuration > Foundation > Social Collaboration > RSS Feed Definition.
- Click Open.
The AR System Feed Definition form is displayed. Provide the required information to define the RSS feed.
AR System Feed Definition form
Field name
Description
Basic Feed Information
Status
Shows the status of the RSS feed, which can be one of the following values:
- Draft - Work in progress
- Active - Ready for use
- Mark As Deleted - Not available for use
Feed Name
Enter the name of the RSS feed
Description
Provide a description of the RSS feed
Retain for (seconds)
Specify the number of seconds that you want to retain the RSS feed before updating the feed. The default value is 3600 seconds.
Permitted Subscribers
Specify groups who want to receive the RSS feed
Drill Down VUI
Specify the name of the view for the form from which you want to receive the RSS feed
Feed Form Details
Server
Specify the BMC Remedy AR System server name from which you want to receive RSS feeds
Note: If you want to receive RSS feeds from remote BMC Remedy AR System servers, add those server names using this field. Make sure that these remote servers are added to mid tier and that you specify the same names.Form
Specify the BMC Remedy AR System form from which you want to receive the RSS feed
Article Title
Specify the title of the RSS feed, also known as an article
Note: If the value selected in the Article Title field is null or blank, the field name is displayed instead of the field value.Article Description
Provide a description of the RSS feed
Qualification
Specify qualification criteria for the RSS feed
Sort By
Specify sorting criteria for the RSS feed
Drill Down VUI
Specify the name of the view for the form from which you want to receive the RSS feed
System Information
Flush Cache
Flush the BMC Remedy AR Server cache
Force Refresh
Disregards the Retain for (seconds) field value. Every time a request is raised, the mid tier retrieves the information from the BMC Remedy AR System server.
Note: This might impact the BMC Remedy AR System server.Request ID
Request ID
Submitter
Name of the user submitting the request
Create Date
Date of creation
Assigned To
Name of the person to whom the RSS feed has been assigned
Last Modified By
Name of the person who last modified this form
Modified Date
Date this form was last modified
- Click Save.
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