This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Data Management user roles

Data Management includes the following user roles:

Note

Use the People form to define the users. For more information, see Defining users and administrators for Data Management.

DMT User

Note

DMT is an abbreviation for Data Management Tool.

DMT Users can create jobs, steps, and templates for the companies that they have access to. They are able to view all jobs that belong to their companies but they can only modify, cancel, or delete the jobs, steps, and templates that they have created. If required, they can create company-specific templates.

DMT Users can select custom templates if they are a member of the associated company.

DMT Users can copy out-of-the-box dataload spreadsheets to create their own spreadsheets. They can view all dataload spreadsheets for their companies but can only modify or delete spreadsheets that are created by them.

DMT Admin 

DMT Admins can create, view, modify, cancel, or delete all jobs, steps, and templates for the companies that they have been given access to (including jobs that have been created by other users). If required, they can create company-specific templates.

If DMT Admins are given unrestricted access they can update all jobs for all companies in the system.

DMT Admins can select custom templates and modify any custom template if they are a member of the associated company.

DMT Admins can copy out-of-the-box dataload spreadsheets to create their own spreadsheets. They can view, modify, or delete all dataload spreadsheets that they have been given company access to.

User role for data wizard

You need AR Administrator user permissions to run the data wizard. For more information, see Special groups in BMC Remedy AR System.

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