This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Creating a custom report using BMC Remedy Smart Reporting

  • The type of builder you use
  • The data source you build on
  • The fields you use in the report, and the layout defined by them
  • The filters and/or sections you add to the report
  • The addition of Related Reports, Drill Functionality, and Sub Queries


  • Do not modify out-of-the-box reports provided with BMC Remedy Smart Reporting. However, if you choose to modify a report, ensure that you first create and save a copy of it.
  • For better performance, create multiple small reports with only a few columns per use case, rather than creating a large report with many columns to solve multiple use cases.


This short video describes how to create a basic report.

This short video describes on the types of reports you can create.

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