This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring multi-tenancy

Multi-tenancy is a feature in BMC Remedy ITSM Suite that enables you to control which records and configuration data are exposed to a user, based on the user's permissions. User access is controlled through the Company field, which can represent a company, business unit, or other group.

You can use multi-tenancy to control access in a hosted environment. For example, in a service provider environment, BMC Remedy ITSM Suite multiple companies might use a single application, with the data for each company hidden from the other companies using the application.

Multi-tenancy controls access to configuration items, incidents, known errors, broadcast messages, categorization, and so on. In the Requester Console, it also controls access to summary definitions.

You can use both support company access and multi-tenancy to give support companies (vendor companies or operational companies) limited access to data in another company.

Row-level security

Row-level locking is set at the Company level for BMC Remedy ITSM forms. All child records inherit the tenants of the parents associated with them.

For individual configuration item (CI) records, the tenancy is set by the value in the Company field on the CI, and by the Used by relationship of Company entries associated with the CI.

This section provides the following information:

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