This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Administering BMC Remedy Smart Reporting

As a BMC Remedy Smart Reporting administrator you can perform multiple tasks which other BMC Remedy Smart Reporting users cannot.

BMC Remedy Smart Reporting includes the following administrators:

Administrator TypeDescription
BMC Remedy Smart Reporting Administrator

A BMC Remedy AR System user defined as the BMC Remedy Smart Reporting administrator during the onboarding process. You can also add additional Smart Reporting administrators as required.

For more information about adding or modifying BMC Remedy Smart Reporting administrators, see Adding a new BMC Remedy Smart Reporting administrator.

BMC Remedy Smart Reporting super admin

The BMC Remedy Smart Reporting super admin is created when you install BMC Remedy Smart Reporting. 

For more information on updating the passwords, see  Changing the BMC Remedy Smart Reporting super admin password.

The following topics are discussed:

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