This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Working with diagrams in BMC Service Management Process Model

The process diagrams and procedure diagrams used in BMC Service Management Process Model were created with Microsoft Visio 2007 and converted to the graphics interchange format (GIF).

When you click a process model box, its corresponding process diagram appears. Similarly, when you click a procedure box, its corresponding procedure diagram appears.

The individual action boxes and decision diamonds that appear in procedure diagrams also exist in the work instruction pages as individual drawings.

The work instruction pages can also include drawings of the process diagrams and procedure diagrams. You can change a BMC Service Management Process Model drawing, and then update the corresponding work instruction.

For instructions on working with diagrams, see the following topics:
Changing diagrams
Updating related work instructions

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