This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Validating the migration

To validate the migration, run the AREntryCounter utility. Alternatively, you can run the SQL scripts that are available for all the products and versions supported by delta data migration. These scripts are available in the <migratorInstallfolder>\DeltaDataMigration\Utilities folder. Execute the scripts on the current production and staging servers.


If your source (current production) server is running BMC Atrium, you might encounter the following error in the Product_Catalog _package_Migrator and Product_Catalog _package_Compare HTML files: [4] -[303] -[Form does not exist on server PCT:TrustedDataset]

This form exists on the destination (upgraded) server but is not available in Atrium 7.6.03 version, so you can safely ignore this benign error.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.