This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Using the multi-tenancy mode

The multi-tenancy mode is enabled by default regardless of whether the tenancy mode is set to single tenancy or multi-tenancy.

Multi-tenancy is a way to keep the data separate among multiple companies, departments, or other groups. It also makes it possible to host multiple companies and their data on a single server.

Multi-tenancy means that users will select the appropriate company from the Company field instead of the Company field defaulting to a single company.

For more information, see Configuring multi-tenancy.

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