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Using multi-tenancy to segregate companies

You can use multi-tenancy to segregate data and restrict access by the Company field. Access restrictions are performed primarily on ticketing forms, such as incidents, problem investigations, change requests, and asset records. As a result, a user with access to only one company (such as Calbro) cannot see incidents for another company (such as ABC Corp).

This section describes using multi-tenancy with the Company field representing companies. Even if you plan to segregate data by business unit, review the information in this section to gain a general understanding of how multi-tenancy works and is configured.

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Using multi-tenancy to segregate business units

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