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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 8.1 ... Configuring after installation Configuring Foundation Optional custom Foundation configuration Configuring multi-tenancy

Using multi-tenancy to segregate business units

Multi-tenancy is used to segregate data and restrict access by the Company field. To segregate data by business unit, you must record each business unit as a separate company.

This section provides configuration tips and caveats for using multi-tenancy with the Company field representing business units. The information in this section is provided with the assumption that you are familiar with using multi-tenancy to segregate companies.

The following topics are provided:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Jan 03, 2014
concept multi-tenancy business_units

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Working with tickets for other companies
Configuring companies to represent business units
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