This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Upgrading with overlays already present

Tip

Before you proceed with the upgrade, review the Planning the upgrade topic.  

Refer to the following topics to proceed with upgrading with overlays already present:

TopicDescription
Upgrading from a version earlier than 7.6.04You must create overlays by using the Best Practice Conversion Utility (BPCU) before you upgrade the BMC Remedy AR System server. See Creating overlays with the Best Practice Conversion Utility.

Choosing to use a staging server for upgrade

The staged-upgrade process allows you to upgrade your application and create overlays or otherwise address pre-existing customizations to your BMC Remedy AR System server objects while your production server remains available to users. See Stage 1 - Setting up a staging server for upgrades with overlays already present (applicable only if you are using the staging server method).
Upgrade scenarios

A process overview and end-to-end upgrade steps are provided for the following scenarios:

Stages in upgrading with overlays

Upgrade with overlays comprises the following stages:

Stage 1 - Setting up a staging server for upgrades with overlays already present (applicable only if you are using the staging server method)

Stage 2 - Upgrade AR System server with overlays present

Stage 3 - Upgrade applications and adjust customizations with overlays present

Stage 4 - Test and promote staging server with overlays to production

Note

The upgrade process described here uses the BPCU and the BMC Remedy Migrator tool in working with overlays and custom objects. If you are very familiar with your application, you can use BMC Remedy Developer Studio to accomplish the same tasks. 

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