This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Upgrading from BMC Remedy ITSM 6.0.00 or earlier applications

Upgrading a BMC Remedy ITSM version 6.0.00 or earlier application directly to BMC Remedy ITSM version 7.5.00 or later is not supported. Instead, you must:

  • Install the version 7.5.00 or later applications on a new server.
  • Use the BMC Remedy ITSM Data Management tool to migrate version 6.0.00 or earlier application data into the version 7.5.00 or later application. For more information about the Data Management tool, see Data Management.

Note

Do not uninstall the BMC Remedy Approval Server prior to an upgrade, because it must be installed for BMC Change Management and BMC Asset Management to be installed correctly.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Victoria Dunn

    The note on this page is formatted incorrectly; they should have a yellow background, and there should be more space between the heading and the text. Please see the example on the Notation formatting page.

    May 20, 2014 01:17