This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Upgrade testing

This section explains how to set up and prepare your sandbox environment for running upgrade tests when you are upgrading from BMC Remedy ITSM 7.0.03 patch 009 or later applications to BMC Remedy ITSM 7.6.03 or later.

Some application data (such as server host names) is hard-coded in the underlying BMC Remedy AR System forms. After you migrate data from the production environment to the test environment, you might need to manually update references to the server host names in the test environment in order to run the upgrade tests.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.