This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Updating hard-coded server hostname references

BMC Remedy AR System and BMC Remedy ITSM applications store the server host name in several places in the database. You might need to update these host name references as you migrate data from a production environment to a test environment.

Update references to the server host name on the following forms to use the correct server name:

  • AST:ARServerConnection
  • AST:ComplianceARBased_Advanced
  • TMS:ApplicationRegistry
  • CAI:AppRegistry
  • SYS:Escalation
  • SYS:Attachments (If the out-of-the-box data is modified by replacing arserver or midtierserver with the host names, change only these values to the correct server name.)

Update the following values in the ITSM_HOME\BMCRemedyITSMSuiteInstalledConfiguration.xml file:



If you have installed BMC Service Request Management, open the SRM Application Settings form from the Administrator Console.

  1. Go to Administrator Console > Custom Configuration > Service Request Management > Advanced > Application Settings.
  2. Open the SRM Application Settings form.
  3. Look for fields with the following labels. All of these fields contain references to the BMC Remedy AR Server host name and the Mid Tier names.
    • Mid Tier Path
    • URL to the Request Entry console
    • AR Server Value for MidTier Configuration
  4. Change only these values to the correct server name.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.