This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Temporarily deactivating BMC Remedy Encryption Security

If you activated BMC Remedy Encryption Security on the BMC Remedy AR System server, you must deactivate it before you install the product. Installing the product on an encrypted BMC Remedy AR System server is not supported.

This topic describes the following tasks:

For more information about the BMC Remedy Encryption Security products, see How BMC Remedy Encryption Security enables secure communication between the client and server.

To deactivate BMC Remedy Encryption Security

  1. Log on to the BMC Remedy AR System server.
  2. Open the AR System Administration Console.
  3. Choose System > General > Server Information.
  4. From the Server Information form, click the Encryption tab.
  5. In the New Encryption Settings area, choose Disabled in the Security Policy list, and click Apply.
  6. Restart the BMC Remedy AR System server.
  7. Run the application installer.

To reactivate BMC Remedy Encryption Security after installing the application

  1. Log on to the BMC Remedy AR System server.
  2. Open the AR System Administration Console.
  3. Choose System > General > Server Information.
  4. From the Server Information form, click the Encryption tab.
  5. In the New Encryption Settings area, choose Optional or Required in the Security Policy list, and click Apply.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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