This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

System objects that might be overwritten during upgrade

The following AR System server definitions might be lost or overwritten when you upgrade from earlier versions of AR System server (assuming that you select only AREA LDAP during installation). If you have modified any of these objects, save a copy and re-create your changes after upgrading the server.

Best practice

Do not customize system objects.

  • Alert Events
  • Alert List
  • Application Pending
  • Application Statistics
  • Application Statistics Configuration
  • AR Sample Application: Console
  • AR System Actor View
  • AR System Administration: Add Or Remove Licenses
  • AR System Administration: Console
  • AR System Administration: Display Form To Collect User Decisions
  • AR System Administration: License Review
  • AR System Administration: Manage User Licenses
  • AR System Administration: Prompt For Open Attachment
  • AR System Administration: Server Information
  • AR System Administration: Server Information:Save Attachment
  • AR System Administration: Support Form
  • AR System Administrator Preference
  • AR System Alert Delivery Registration
  • AR System Alert User Registration
  • AR System Application State
  • AR System Currency Codes
  • AR System Currency Label Catalog
  • AR System Currency Localized Labels
  • AR System Currency Ratios
  • AR System Current License Usage
  • AR System Customizable Home Page
  • AR System Form Field Info
  • AR System Historical License Usage
  • AR System Home Page Descriptor
  • AR System Home Page Layout
  • AR System Ignored Analyzer Results
  • AR System License: Save Produse Attachment
  • AR System Licenses
  • AR System Licenses Audit
  • AR System Licenses Console
  • AR System Log: Alert
  • AR System Log: ALL
  • AR System Log: API
  • AR System Log: Escalation
  • AR System Log: Filter
  • AR System Log: FullText Index
  • AR System Log: Server Group
  • AR System Log: SQL
  • AR System Log: Thread
  • AR System Log: User
  • AR System Message Catalog
  • AR System Multi-Form Search
  • AR System Object Relationships
  • AR System Orchestrator Configuration
  • AR System Report Console
  • AR System Report Designer
  • AR System Report Preview
  • AR System Resource Definitions
  • AR System Searches Preference
  • AR System Skins
  • AR System Skins Properties
  • AR System Skins: Color Picker
  • AR System Skins: Skinnable Properties
  • AR System Tags
  • AR System User Application Actor
  • AR System User Central File
  • AR System User Preference
  • AR System Version Control: Label
  • AR System Version Control: Labeled Object
  • AR System Version Control: Object Modification Log
  • AR System Version Control: Object Reservation
  • AR System Version Control: Task
  • AR System Web Services Category
  • AR System Web Services Registry
  • AR System Web Services Registry Pending Delete
  • AR System Web Services Registry Query
  • AR System: Generate License Usage Report
  • ARC:ConfirmDialog
  • AREA LDAP Configuration
  • Business Segment-Entity Association
  • Business Segment-Entity Association_Join
  • Business Time Holidays
  • Business Time Segment
  • Business Time Shared Entity
  • Business Time Shared Entity-Entity Association_Join_Join
  • Business Time Workdays
  • CHP:ConfirmDialog
  • Configuration ARDBC
  • Data Visualization Definition
  • Data Visualization Module
  • Data Visualization System Files
  • Distributed Logical Mapping
  • Distributed Mapping
  • Distributed Pending
  • Distributed Pending Errors
  • Distributed Pool
  • FB:Alarm Events
  • FB:Alarm Monitor
  • FB:Datasource
  • FB:DataSourceVariables
  • FB:Flashboards
  • FB:History
  • FB:History Summary
  • FB:User Privilege
  • FB:Variable
  • FB:Variable Attributes
  • Group
  • Home Page
  • MFS:MultiFormSearch
  • RD:Save As
  • Report
  • Report Definition
  • ReportCreator
  • ReportSelection
  • ReportType
  • Roles
  • Sample:Cities
  • Sample:ClassCentral
  • Sample:Classes
  • Sample:DialogYesNo
  • Sample:Enrollments
  • Sample:GetWeather
  • Server Events
  • Server Statistics
  • SHARE:Application_Interface
  • SHARE:Application_Properties
  • User
  • User Password Change
  • User Password Change Redirector
  • User Password Management Configuration
  • Visualizer Module Images
  • Visualizer Module Registration
  • Visualizer Type Information
  • Visualizer Type Object Props
  • Visualizer Type Style Info

Note

If you have not maintained a record of the customizations you made in earlier versions, you might want to create a reference server that stores your original customizations. Then, compare the changes to the objects in the list above with the objects on the reference server.

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