This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Subscribing to RSS feeds

Users can subscribe to configured RSS feeds from within the BMC Remedy ITSM applications. The RSS feed option must be enabled in the System Settings configuration. To enable RSS feeds, see Enabling chat, Twitter notifications, and RSS feeds.

For additional information about configuring RSS feeds, see Defining RSS feeds.

To subscribe to RSS feeds

  1. On the IT Home Page, click the RSS feeds icon .

  2. When prompted, enter your BMC Remedy AR System password. Enter the authentication string, if applicable, in the Authentication text box.

    For details about authentication string, see Configuring the AR System server for external authentication.

    A list of the RSS feeds that have been configured is displayed.
    RSS Feed URLs

  3. Copy the URL of the RSS feed that you want to add to your RSS feed client (for example, Microsoft Outlook RSS feeds).
  4. Replace the user name and password in the URL with the appropriate values.
    You are now subscribed to receive updates for the selected RSS feeds.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Joachim Latzko

    I think the first sentence should read 'Users can subscribe to...' instead of  'Users can to subscribe to'.

    Feb 20, 2014 07:23
    1. Priya Shetye

      Thank you for pointing that out. I have corrected the error.

      Feb 20, 2014 07:26