This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Sizing and deployment

The following topics provide information that you must consider before beginning the installation process:


You need to understand the business requirements as well as use cases.

Click here to download a copy of the BMC Service Support Planning worksheet. You can use this estimating spreadsheet to calculate database storage and CPU memory amounts for BMC Service Support products.


The numbers produced by this spreadsheet are only estimates. Customizations and different usage profiles cause variances from the baseline.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.