This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Showing or hiding Crystal Reports

Starting with 8.1.00, the web-only Crystal Reports are now installed by default; the install option is removed from the installation program. You now configure the Foundation module to show or hide the Crystal Reports form on the Report Console.

Before you begin

Deploy the Enterprise Crystal License on the Mid Tier before you enable the Crystal reports

To show or hide Crystal Reports

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Advanced Options > Show/Hide Crystal Reports, and then click Open. The Crystal Report Administration form appears.
    Crystal Report Administration
  3. Perform one of the following actions:
    • To show the Crystal Reports form on the Report Console, click Enable.
    • To hide the Crystal Reports form on the Report Console, click Disable.
  4. Click Save.

Related topics

Installing Crystal Reports
Working with reports

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Girish Gupta

    The introduction should read more like:

    Starting with 8.1.00, the option to choose whether to show or hide the crystal reports has been moved from Installer user input to a Configuration option.

    Nov 27, 2012 08:18