This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Service Pack 1 for version 8.1.00: 8.1.01

This topic contains information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Important

If you have installed MyIT or Smart IT and upgrade BMC Remedy ITSM to a new version or apply a service pack or patch, you must re-install the User Experience patch for Smart IT/MyIT. See Installing the Smart IT User Experience patch or Installing the user experience patch for 2.1 and 2.2.

BMC Remedy ITSM upgrades and patches overwrite the User Experience patch changes, which causes Smart IT and MyIT to not perform correctly.

Tips

For information about issues corrected in this service pack, see Known and corrected issues.

Click here to create a PDF version of the Service Pack 1 release notes.

The following topics are provided:

Note

BMC Service Level Management 8.1 is not compatible with  BMC Remedy ITSM 8.1.01.

The compatibility enforces the following limitations:

  • Fresh installation of BMC Remedy ITSM 8.1.01 with BMC Service Level Management 8.1 is not supported.
  • If you try to upgrade BMC Service Level Management to 8.1.00 after BMC Remedy ITSM 8.1.01, you will encounter following errors:
    • Forms,views and, integrations are downgraded.
    • All foundation fixes done after 8.1.00 are lost.
    • Also see defect SW00464141.

This issue will be fixed with the release of BMC Service Level Management Service Pack 1 for 8.1.00.

However, if your current BMC Remedy ITSM environment is on 8.1.00 and you already have BMC Service Level Management 8.1, you can upgrade to BMC Remedy ITSM 8.1.01.

Enhancements

Service Pack 1 provides enhancements in the following BMC Remedy ITSM 8.1.01 applications and components:

 Installation

The following enhancements are made to the preconfigured stack installer:

  • The preconfigured stack installer is now available at the following locations:
  • You can now install language packs with the preconfigured stack. You can install English Only or All Languages.
    See, Language parameter.
 Foundation

The data wizard now supports BMC Knowledge Management and BMC Service Request Management forms when you modify Foundation data. For information about using the data wizard, see Overview of the data wizard.

 Data Management

The following enhancements to the Data Management feature are available with Service Pack 1 for BMC Remedy IT Service Management 8.1.

  • Version 8.1.01 adds support for loading more CI classes by providing you with a way to extend the transactional CI data load. For more information about this enhancement, see Modifying Data Management CI jobs to add customizations.

  • You can now designate a default carte server in environments that use server groups. This eliminates the chance of random misdirection to the wrong AR Server when performing data imports. For more information about this enhancement, see Designating a default carte server.
 BMC Asset Management

The following enhancements are available with Service Pack 1 for BMC Asset Management 8.1.

Enhanced user interface to view license type details

In previous versions of BMC Asset Management, you had to access multiple screens to view details about the license type that you ran. Service Pack 1 for version 8.1.00 introduces the Job Run Details form that provides a single screen that provides most of the information related to the job. After you create a license job and run it, the Job Run Details form provides details of:

  • the certificate
  • connected CIs and their processor information
  • license type rules that will be run and
  • entitlements for the license job.

For more information about viewing the license type details, see Viewing the details of a license job.

Enhanced user interface to view reconciliation details for a CI

When you create and save a CI, you are unaware of the reconciliation status of the CI, or the details of the job during which the CI was reconciled. You have to navigate to the BMC Atrium CMDB console to view the reconciliation status. Service Pack 1 for version 8.1.00 allows you to view these details from within the BMC Asset Management console.

For more information about viewing the reconciliation status of a CI, see Viewing the reconciliation information of a CI.

Simplified process for creating relationships

In the previous versions of BMC Asset Management, the process of relating people, organizations, and groups to a CI was cumbersome, and you had to access multiple screens to create a single relationship. Service Pack 1 for version 8.1.00 provides a single screen from where you can now create a relationship and modify the relationship type with the click of a button.

For more information about relating people, organizations, and groups to a CI, see Relating people, organizations, and groups to CIs in Service Pack 1 or later for version 8.1.

Easy management of license type status

In the previous versions of BMC Asset Management, changing the status of license type required that you verified and updated, if required, the status of related license certificates. Service Pack 1 for version 8.1.00 manages the status of related license certificates when you enable, disable, or make a license type offline.

For more information about managing license type status, see Managing license types and related license certificates.

Enhanced options for receiving bulk inventory

Service Pack 1 for version 8.1.00 introduces the following enhancements for receiving bulk inventory items:

  • Option to select the Location at which you want to receive the items
  • Naming convention updated to reflect the purchase order number and part number, so you can easily locate the items you receive
  • Items with the same Line Item are received as a single CI, and the quantity is updates as per the received quantity, so that duplicate entries are not created for the same line items.

For more information about the enhancements introduced for receiving bulk inventory items, see Receiving items.

Additional search criteria for the CI advanced search option

Addition of the Serial Number field to the CI advanced search options for narrower search results.

 BMC Change Management

The following enhancements are available with Service Pack 1 for BMC Change Management 8.1.

Work Information enhancement

The way that the Work Information permissions are implemented across the BMC Remedy ITSM applications has been standardized. For a description of the new Work Information permissions, see Work info permissions for version 8.1.01 and later

Counts enhancement

The way that the Counts area of the Change Management console works has been standardized. The applications now update the counts dynamically to reflect the way that you are filtering the contents of the console table. For more information about the Counts field, see Change Management console functional areas.

Task enhancements

  • When creating task templates, the system administrator can now categorize them in a hierarchy of up to three tiers. This makes it easier to organize large libraries of task templates and easier for you to locate and select a specific template. For a description of how to located and select a task template in the new hierarchy, see Creating a basic task group template
  • You can now send an email note directly from the Task form. For information about how to do this, see Managing tasks.

Calendar enhancements

Calendar provides additional capabilities and enhancements to existing features in versiom 8.1.00 for greater functionality and ease of use. For a list of new features in the Calendar, see What's new in the 8.1 SP 1 calendar.

Change request closure enhancements

  • When all related tasks are completed, change request moves to the Competedstatus, and a status reason is automatically selected, based on the approval process configuration:
    • If you have configured an approval phase for the Completed status, the status reason that you configured for the approval phase is selected. For example, the default status reason in the Close Down Approval phase is Final Review Required.
    • If you have not configured an approval phase for the Completed status, the status reason is set to Final Review Complete, by default.
  • If you enable the Auto-Close feature, the change request is closed automatically based on the Auto-Close Days rule that you can configure.

Notification enhancement

Requested For users will receive notifications only when a change request is submitted—that is, the change request is promoted beyond the Draft status. Later status changes will not trigger notifications for these users.

For more information, see Notifications by roles.

Task Phase Management enhancement

If you enable Task Phase Management, you can select the new Clear option in the Phase menu, that is location above the Tasks and Task Groups table in the Tasks tab of change requests, to view a list of tasks and task groups from all task phases.

For more information, see Viewing tasks and task groups.

Collision Detection enhancements

  • The Collision Detection dialog box has been redesigned to display more information about collisions and colliding change requests.
  • Usability improvements simplify the process of updating the status of collisions. Additionally, you can now  update the status of multiple collisions simultaneously.
  • You can track the history of status changes for individual collisions.

For more information about using the enhanced Collision Detection feature, see Using Collision Detection in Service Pack 1.

Creating and updating records by email

Service Pack 1 for version 8.1 provides the ability to use emails to create new requests, and add work information to incident requests, problem investigations, change requests, known errors, tasks, and work order. This section provides details about using email to create records and update work information.

For more information, see Creating and updating records by email.

For configuration information, see Configuring the Email Rule Engine.

 BMC Knowledge Management

The following enhancements are available with Service Pack 1 for BMC Knowledge Management 8.1.

Article Conversion Tool enhancements

  • If the Article Conversion Tool returns an error while converting knowledge articles from the version 7.2 or 7.5 format of BMC Knowledge Management, you can easily restart the conversion. The job then resumes from the point of termination instead of converting all of the articles that were processed successfully before the error occurred.

    For more information, see Resuming failed conversions of version 7.2 and 7.5 articles.
  • You can use the Article Conversion Tool to convert third-party knowledge articles to forms that can be used in BMC Knowledge Management. The tool supports the Custom XML, HTML, and CSV file formats.

    For more information, see Converting articles from external file formats

Categorization, integration, and relationship enhancements

  • Service Pack 1 adds the Resolution Categorization tab to the Details tab in knowledge articles. The Resolution Categorization tab includes fields similar to those on the Categorization tab. You can use these fields to classify the issue that the knowledge article resolves.

    For more information, see Categorizing documented resolutions.
  • If you perform a knowledge search while creating an Incident and click Use while viewing an article, its Resolution Categorization values (if defined) are copied to the Incident's Categorization tab (blank fields only). This automatically ensures that Incidents are categorized correctly and uniformly.

    For more information, see Categorizing documented resolutions
  • Knowledge articles now display an additional Relate button when you access them from an Incident, Problem, or Known Error. Clicking Relate establishes a Related to type of relationship between the knowledge article and the current Incident, Problem, or Known Error record. The kind of relationship that is created depends on whether you click Use or Relate.

    For more information, see Creating a relationship with a BMC Service Desk record.

Data wizard support

The data wizard now supports BMC Knowledge Management forms when you modify Foundation data. Some BMC Knowledge Management forms are exceptions, however. For more information, see Exclusions from Data Management.

For information about using the data wizard to modify foundation data, see Using the data wizard to modify data.

Search enhancement

When you perform an advanced search for knowledge articles, you can save the knowledge source selections and reuse those settings again whenever you perform a simple search, an advanced search, or a global search.

For more information, see Using predefined search criteria.

Section 508 compliance

Decision tree knowledge articles are now compliant with Section 508 guidelines, through the following enhancements:

  • The Decision Tree template is now more easily read by the JAWS screen reader application while creating and editing decision tree articles in Internet Explorer versions 8 and 10.

    Note

    This enhancement is partially supported by Internet Explorer 9. For more information, see Issues tables.

  • You can use keyboard shortcuts are now available while creating and editing decision tree articles.

     Click here to expand the list of keyboard shortcuts...
    ShortcutAction
    Ctrl+ Alt + LCreates a new link in the selected node.
    Ctrl + Alt + IInserts an image in the selected node.
    Ctrl + Shift + EnterInserts a new child node.
    Ctrl + Alt + TInserts a text field in the selected node.
    Ctrl + Alt + Right ArrowIncreases indentation for the selected node.
    Ctrl + Alt + Left ArrowDecreases indentation for the selected node.
    Ctrl + HomeFocuses on the first node in the decision tree.
    Ctrl + EndFocuses on the last node in the decision tree.
    Ctrl + Alt + RIn View mode, reads the text in the selected node with the JAWS screen reader application.
    Ctrl + Alt + U

    Displays a list of nodes that you can use to jump directly to another nodes.

    Press Tab to navigate down the list of node hyperlinks.

    Ctrl + Alt + Q

    Displays a list of nodes that you can use to create inter-node hyperlinks.

    Press Tab to navigate down the list of node hyperlinks.
    Ctrl + Alt + U

    In View mode, resets the decision tree and focuses on the root node.

    Note: Using this shortcut clears the history of visited nodes in the decision tree.

    Ctrl + Alt + HIn View mode, toggles between displaying and hiding the history of visited nodes in the decision tree.
    Ctrl + Alt + BIn View mode, focuses on the previously visited node in the decision tree.
    Ctrl + Alt + FIn View mode, focuses on the next node in the decision tree.

Also see the following topics:

Usability enhancement

While creating hyperlinks to other knowledge articles, you can click the  icon instead of the Select this article to link on the search results screen.

 BMC Service Desk

The following enhancements are available with Service Pack 1 for BMC Service Desk 8.1.

Work Information

The following enhancements affect the Work Information feature: 

Counts

The following enhancement applies to the record counts on the Incident Management and Problem Management consoles:

Task 

 The following enhancements were made to the Task feature:  

  • When creating task templates, the system administrator can now categorize them in a hierarchy of up to three tiers. This makes it easier to organize large libraries of task templates and easier for you to locate and select a specific template. For a description of how to located and select a task template in the new hierarchy, see Adding tasks using task templates
  • You can now send an email note directly from the Task form. For information about how to do this, see Sending email from a task: version 8.1.01 and later.

Enhanced Incident Routing 

Incident routing rules are now expanded to use more CI attributes so that the tickets are assigned to appropriate groups and the right personnel. Correct routing and assignment speeds up the incident resolution process. 

You can now assign incidents based on the following routing options: 

  •  CI Location
  • Supported By group for Causal or Service CIs
  • Resolution Product Categories
  • Product Name
  • Operational Categories 

In Incident Management, a new CI Based Routing and Assignment Option section is added on the Incident Rules form. Before you can use the enhanced functionality, you must first enable CI-based routing. For more information, see Enabling CI-based routing.

 BMC Remedy ITSM Process Designer

With this release, BMC Remedy ITSM Process Designer 8.3.04 is released.

Common installer for Process Designer Integration and Configuration Tool (PDICT) and Process Designer server

A common installer is introduced, that to installs both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server. For details about the common installer, see the following topics:

Additional actions to create and manage new requests

Starting from version 8.3.04, in addition to the Create New Request action, the Create and Manage Request action has been added to the BMC Remedy ITSM Process Designer.

The Create and Manage Request action is similar to the Create New Request action. The Create and Manage Request action not only creates a new request, but also waits for the created request to satisfy a pre-configured condition before triggering the next task.

 BMC Service Request Management

The following enhancements are available with Service Pack 1 for BMC Service Request Management 8.1.

Merge data import enhancement

When you migrate objects from a development environment to a test or production environment, you can use the new Merge data import option to update objects on the target server. In addition, you can view relationships among service request definitions (SRDs), process definition templates (PDTs), application object templates (AOTs), and application templates, so you can see which objects will be affected by an import. The Import Export Console also provides more detailed information about export and import results, such as a list of objects and the error messages associated with them.

Other import and export enhancements include:

  • Improved data export performance
  • Support for exporting and importing SRD packages and SRD levels

For more information, see Exporting SRDs, PDTS, and supporting data and Import data options.

UI enhancements

The BMC Service Request Management UI includes the following enhancements:

  • Resizeable Request Details window — When opened by an IT fulfillment specialist from a work order, change, or incident, the Request Details window is now part of the BMC Remedy ITSM navigation framework. This makes the window larger and resizeable, and allows easier navigation from the breadcrumbs bar. In addition, in the Process View tab, the Properties pane is collapsed by default to produce more window space. See Viewing details of requests in fulfillment applications.
  • Approval question/response integration — When an approver asks a question about a request, the request appears in the Requests Needing Attention list in the My Requests pod, and the user can click the Respond link to send an answer. See Viewing and managing your requests.
  • Popular request descriptions — In the Popular Requests list in the Request Entry console, you can now view the description of a service request by clicking the Request Description icon that appears when you mouse over the name. In previous versions, the description appeared after you moused over the name and paused for a few seconds. The new method allows users to be more intentional about viewing the description, and the description appears more rapidly. See Submitting requests.

Data Wizard enhancement

The data wizard now supports BMC Knowledge Management and BMC Service Request Management forms when you modify Foundation data. For information about using the data wizard, see Overview of the data wizard.

DVF logging enhancement

BMC Service Request Management data visualization fields (DVFs) are now included in data visualization module (DVM) logging. For information about enabling DVM logging, see Configuring the Log Settings page.

Product Ordering PDT enhancement

The Product Ordering PDT has been simplified to use fewer steps, while keeping the same overall flow. See Overview of the Product Ordering feature.

 BMC Action Request System
The following enhancements are available with Service Pack 1 for BMC Remedy AR System 8.1.

Service Pack 1 provides enhancements in the following BMC Remedy AR System applications and components: 

 Browser cache enhancements

Starting with Service Pack 1, you need not manually flush the browser cache whenever there is a change in forms and other metadata in the AR System server. The changed forms are automatically fetched from the mid tier and are reloaded in the browser.

For more information, see Updating browser cache.

 BMC Remedy Configuration Check utility

The BMC Remedy AR System application install or upgrade is highly dependent on the environment configuration, the BMC Remedy AR System server configuration, and customization. When you manually validate the environment before install, you might see issues when the install or upgrade process fails, after which reverting the system and restarting the install is a costly and time consuming process.

To avoid this, a new BMC Remedy Configuration Check utility has been introduced. This utility is a centralized framework utility that validates the environment for BMC Remedy AR System install or upgrade. It also validates conflicting BMC Remedy AR System server configuration and customizations that might cause the installation or upgrade to fail, and generates a consolidated report.

For more information about this utility, see BMC Remedy Configuration Check utility.

 High availability for FTS by using multiple indexing servers

Before Service Pack 1, BMC Remedy Full Text Search (FTS) required that one server in a server group act as the FTS server. With version 8.1.00 Service Pack 1, you can now install more than one FTS server in a server group.  Each of these servers acts as an independent FTS server, providing service failover.

For more information about the high-availability architecture, see High-availability architecture for FTS.

Terminology changes in FTS

Starting from this release, the following new terms are used for FTS plug-ins:

  • FTS Writer is now called the FTS Indexer
  • FTS Reader is now called the FTS Searcher
 Obtaining performance statistics

Before Service Pack 1, AR System server enabled you to gather performance statistics on the server. With Service Pack 1, you can also gather statistics about the longest running SQL and API calls. Finding out which calls are causing delays can help you troubleshoot performance issues. For more information, see Investigating slow BMC Remedy AR System API calls.

For more information, see:

 Security enhancements

 The following topics provide information about the security enhancements and new features in this release:

Security enhancements for the mid tier

  • You can now log on to BMC Remedy Mid Tier using only HTTP POST requests.
  • You can add an inclusion list of URLs to be redirected to when you log out of the mid tier. To add an inclusion list, add the arsystem.inclusion_goto_urls property in the <midTierInstallDirectory>/WEB-INF/classes/config.properties file. For more information, see Adding inclusion list for Mid Tier.

New parameter for encrypting information

BMC Remedy Developer Studio provides the ENCRYPT and DECRYPT functions to encrypt and decrypt data in filters and escalations, securing the operations. By default, only the 56-bit DES algorithm is used for encryption, but you can specify the 256-bit AES algorithm for better security. To enable the 256-bit AES algorithm, add the Workflow-Encryption-Algorithm:x parameter to the ar.cfg or ar.conf file.  For more information about this parameter, see Workflow-Encryption-Algorithm.

Security restrictions on file uploads

You can now restrict BMC Remedy Action Request System (AR System) users from uploading and viewing files with certain extensions in BMC Remedy Mid Tier and BMC Remedy User Tool. This feature helps prevent users from uploading malicious attachments and viewing them. For more information, see Setting security restrictions on file uploads.

 Other enhancements

 BMC Atrium Core

With BMC Atrium Core 8.1.01, the following enhancements are now available:

BMC Configuration Drift Management

Starting with Service Pack 1, you can now install BMC Configuration Drift Management version 8.1. The BMC Configuration Drift Management is built on the BMC Remedy AR System and is a consumer of the configuration data that is discovered by your discovery applications and stored in your BMC Atrium CMDB. Using the configuration management data in your BMC Atrium CMDB, Drift Management focuses on the auditing, verification, and management of infrastructure changes in your data center IT environment. The Drift Management also integrates with other BMC applications, such as BMC Remedy Change Management and BMC Remedy Incident Management, to provide the initial steps toward the automation of data center operations. To understand Drift Management, see BMC Configuration Drift Management. For more details on installing Drift Management, see Installing BMC Configuration Drift Management.

BMC Configuration Drift Management provides support for the following platforms:

OS NameOS VersionOS Architecture
Microsoft Windows200864-bit
Oracle Solaris964-bit
Red Hat Enterprise Linux464-bit
SUSE Linus Enterprise Server1064-bit
IBM AIX5.364-bit
HP-UX11i v264-bit
Mac OS X10.564-bit

Graphwalk query performance improvement

The Graphwalk API is now redesigned such that it gives you a better performance for an environment that has a complex service model. With this enhancement the Graphwalk API can now work efficiently for dense graphs as well as sparse graphs. Consider an environment where you have Business services depending on multiple computers, which depend on several applications. In such an environment the Graphwalk query results will now be more robust and faster. To understand how the Graphwalk API works, see Graph walk query function overview.

Attribute added in the Common Data Model

In the BMC_BaseElement class a new attribute called SystemEnvironment is added. If you have the BMC Remedy IT Service Management product installed, the Asset Management form uses the SystemEnvironment attribute to distinguish the environment in which the CI is deployed (for example, production, development, QA and so on). If you have BMC ProactiveNet Performance Management (BPPM) installed and are using Atrium CMDB with this product, the SystemEvnironment attribute is published in BPPM to support the BPPM Group Blueprint feature, which maintains BPPM groups and memberships.If you have BPPM reporting installed the SystemEnvironment attribute is used to sort and filer reports by environment. It also helps in defining reporting hierarchy.

Deleting Reconciliation job runs information from forms

The job run entries are removed from the RE:Job_Runs and RE:Job_Events forms. Using the Job runs retained in history option available in the Reconciliation Engine console, Edit Job window you can delete the unwanted job run logs. This helps improve the Reconciliation engine console UI performance. To understand how to use this option, see Configuring the deletion of Reconciliation Engine job log files.

Reconciliation engine added support for purging the strong relationships 

Prior to 8.1 Service Pack 1, the reconciliation engine used to exclude all the relationships during purge activity. As a result, if the relationship between the strong and weak CI got deleted then the weak CI would become orphan. To avoid such data integrity issues, relationships were excluded during purge. However, from Service Pack 1 onwards the strong relationship (as defined in Common Data Model) can be purged safely, without causing any data integrity issues. For details about this update, see Purging soft-deleted data by using the Reconciliation Engine

Reconciliation engine version details

The Reconciliation Engine now maintains its version details in the arrecond.log file. The Reconciliation Engine version details are displayed in the a format: Reconciliation Engine 8.1 Service Pack 01. The version details are also maintained for Reconciliation Engine hot fixes provided.

In a Cloud or BMC Remedy IT Service Management (ITSM) environment you have multiple products with different versions working together. If you encounter an issue with Reconciliation Engine, the version details right up to the hot fix applied are available to you in the arrecond.log file. Thus allowing you to quickly provide the basic version details information to the BMC technical support and reduce the time to resolution.

This enhancement also helps us to catch situations where a hot fix meant for a higher version is applied on a lower version of the product. For example, if you are on BMC Remedy AR Systems and BMC Atrium Core version 7.6.04 Service Pack 1 and a Reconciliation Engine hotfix meant for version 7.6.04 Service Pack 2 is applied on Service Pack 1. Such situations are easy to identify because the version details displayed in the arrecond.log file are right up to the hot fix applied.

Reconciliation engine handles timeout errors

The reconciliation engine is now enhanced to handle the timeout errors seen in the reconciliation engine while connecting to the BMC Remedy AR Systems server. When the AR Systems server is busy, not responding, or down the reconciliation Engine no longer stops working. The reconciliation engine is enhanced such that when it receives a timeout error from AR Systems server, it waits for some time and tries to contact the AR Systems server again after a certain time delay. After the AR Systems server starts responding, the arrecond process goes down and the armonitor process restarts the arrecond process for the jobs to resume.

For example, if the arrecond process gets a timeout error from AR Systems server at 1.00 AM, it waits for 30 seconds and tries to restart the jobs at 1.00.30AM. If it still finds AR System server non-responsive, it waits and tries again after a delay of 60 seconds at 1.01:30 AM

Map currency value and type in different fields

You can map currency field separately by mapping the currency value or denomination to Currency Value field and mapping the type of currency (INR, USD etc.) to Currency Type field.

For more information, see Mapping currency field.

The following video is a recording of the 6th March, 2014 Connect With Remedy Webinar: ITSM 8.1.01 Service Pack Release Features and Benefits.

The video describes the major features and benefits of Service Pack 1 for BMC Remedy ITSM 8.1.

Key corrected issues

This section contains a list of issues that have had a significant impact on how customers use the BMC Remedy ITSM products and which are corrected in this release.

Common key corrected issues

The following corrected issues affected more than one BMC ITSM product:

  • You can now organize templates in the Task Management system in a three tiered hierarchy, which helps you to save time when adding tasks, by making it easier and faster to find the template that you need. For more information about this issue, see SW00449690.
  • Multiple German language localization issues have been corrected in areas that affect all of the BMC Remedy ITSM applications (for example, group assignment notifications for the Task Management system), which will make it much easier for German speakers to use them. For more information about the corrected German language issues, see SW00451889 and SW00453450as well as other related issues listed in Known and corrected issues.

For more information about other corrected issues in BMC Remedy ITSM 8.1 Service Pack 1, see Known and corrected issues.

BMC Service Desk key corrected issues

 The following corrected issues affected the BMC Service Desk application:

  • You can now use localized strings to perform searches from the selection fields on the SYS:Predefined Queries form. This means that customers who use localized installations of BMC Service Desk can now perform searches using this form in their own, localized language. For more information about this issue, see SW00408133
  • Many issues related to German language localisation have been corrected, which make it much easier for German speakers to use the BMC Service Desk application. For more information about the corrected German language issues, see SW00447803 and SW00458447, as well as other related issues listed in Known and corrected issues.

For more information about other corrected issues in BMC Service Desk 8.1 Service Pack 1, see Known and corrected issues.

Downloading the service pack

For download instructions, see Downloading service packs.

Installing the service pack

Note

To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 8.1.01 before installing BMC Remedy ITSM Suite 8.1.01.

If you are installing the product for the first time, see Installing. If you are installing this service pack as an upgrade, see Upgrading.

Related topics

Known and corrected issues

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Comments

  1. Sumeet Das

    Any ETA for SLM 8.1.01 which will have this issue fixed ?

    Any hotfix available for customers which want to go to SLM 8.1.00 but cannot due to this defect/issue ?

    Feb 24, 2014 06:59
  2. Andrej Kajzer

    Any idea when Task Templates will be enabled for Problem Management?

    It looks to me that in version 8.1 BMC alreday started to develop something but not yet finished.

    Thanks!

    Mar 18, 2014 09:30
    1. Bruce Cane

      Hi Andrej, no ... I'm not sure when that will be implemented. 

      Mar 18, 2014 09:33
  3. Sidhdesh Punaskar

    The enhancement doc does not contain any information about RBE for change requests

    Apr 23, 2014 10:24
    1. Bruce Cane

      Thanks for the comment Sidhdesh, I'll look into this for you.

      Apr 23, 2014 11:44
  4. David Jones

    FYI if you contact BMC support they have a hotfix installer available.

    Apr 25, 2014 08:24