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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Remedy IT Service Management Suite 8.1 Getting started with BMC Remedy with Smart IT

Sending email messages in Smart IT

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Note

If the underlying BMC Remedy ITSM installation is configured to allow the creation and the updating of tickets by email (version 8.1.00 and later) and the recipient replies to the email note sent from the ticket, then Smart IT adds the reply to the ticket and to the feed. See Related topics for a link to information about configuring the creation and the updating of tickets by email.  

Related topics

Configuring BMC Remedy Email Engine (in the BMC Remedy AR System documentation; describes how to set up email capabilities at the Foundation level)

Configuring the Email Rule Engine (in the BMC Remedy Service Desk documentation; describes how to set up and configure the creation and updating of tickets by email).

   


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Catherine Siderine on May 23, 2015
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