Sending email messages in Smart IT
- MultiExcerpt named 'smartitemail' was not found
If the underlying BMC Remedy ITSM installation is configured to allow the creation and the updating of tickets by email (version 8.1.00 and later) and the recipient replies to the email note sent from the ticket, then Smart IT adds the reply to the ticket and to the feed. See Related topics for a link to information about configuring the creation and the updating of tickets by email.
Configuring BMC Remedy Email Engine (in the BMC Remedy AR System documentation; describes how to set up email capabilities at the Foundation level)
Configuring the Email Rule Engine (in the BMC Remedy Service Desk documentation; describes how to set up and configure the creation and updating of tickets by email).