This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Scanning assets and updating details

BMC Remedy with Smart IT provides the capability to look up assets based on the asset bar codes or Quick Response (QR) Code by using your mobile devices to scan these values.

Starting in version 1.1, the following BMC Asset Management fields are supported. The field ID is indicated in parenthesis:

  • Asset Name (200000020)
  • Serial Number (200000001)
  • Tag Number (260100004)
  • Asset ID (210000000)

Make sure that the barcode is encoded with a value from one of these fields.

The following formats are supported on the Apple iOS and Google Android platforms:

Google Android platform

(uses zbar library for bar code)

  • EAN-13/UPC-A
  • UPC-E
  • EAN-8
  • Code 128
  • Code 39
  • Interleaved 2 of 5

Apple iOS platform

(uses native framework (AVFoundation)

  • UPC-E
  • Code 39
  • Code 39 mod 43
  • EAN-13 (including UPC-A)
  • EAN-8
  • Code 93
  • Code 128
  • PDF417
  • Aztec
  • QR
  • DataMatrix

Use case outline

Updating asset details

Steve, a field support technician, is working on a work order for setting up a new projector in a conference room at a nearby site. After using a knowledge article to set up the projector, he needs to update the status of the asset.

  1. Steve logs on to Smart IT from his iPad.

  2. From the selection Menu, he selects Code ScanThe mobile device camera opens up.

  3. Steve holds the camera over the asset ID bar code. The camera reads the bar code, looks up the asset in the system, and displays the relevant asset details. 

  4. When the asset details are displayed, Steve updates the asset status as required.

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  1. Anne Brock

    Is there a place in the docs where this - "

    Make sure that the barcode is encoded with the Serial Number of the Asset CI."

    is described in more detail? If so, might be good to link to it. I know MyIT can generate QR codes, but that's different from assets in the CMDB....

    Oct 29, 2014 05:26
    1. Michael Englert

      take the Tag or Serial Number and just encode it. e.g. here

      Nov 18, 2014 05:17
  2. Michael Englert

    do we have an overview of the supported Barcode standards? I tested with QR and Code 128 successfully

    Nov 18, 2014 05:13
    1. Bruce Cane

      I'll pass your question along to one of our subject matter experts.

      Nov 18, 2014 02:18
  3. Abdullah Smadi

    Can we know which type of the following  bar code is supported  :

    1. QR Barcode.
    2. Code 128 (Standard)
    3. Code 36
    4. UPC-A

    your support is appreciated. 



    Feb 16, 2015 12:29
  4. Sebastien Schmitt



    From my test results 'code scan' is using also CI Name field with % in front


    Where could change the fiels used for the search ?



    Mar 30, 2015 08:13
  5. Lowell Coleman

    Are there any other statuses outside of 'Repair' and 'Down'? If not, when will the rest of the statuses be available so you can make changes to the asset throughout its life cycle?


    Aug 14, 2015 11:04