This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Running the sandbox job run synchronization

You run this job from the People Sync console.

Perform this procedure after you run the AssetPeopleSyncInitiated escalation.

To run the synchronization

On the People Sync console, click Initiate Sandbox Job Run.
The BMC Asset Management - Sand Box Reconciliation job starts. This job processes the sandbox records and promotes them to the production dataset.

Where to go from here

Verifying the synchronization

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.