This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Running the RKM Conversion Tool after performing the migration

If you are upgrading BMC Knowledge Management from a version prior to 7.6.04, run the BMC Knowledge Management Article Conversion Tool after every delta data migration or, at  minimum, after the final delta data migration.

See Converting XML-based articles from the 7.2 and 7.5 releases.


If you are upgrading from a version of Knowledge Management System 7.5.x, or earlier, you must also load the KMS:Associations form data. See Loading KMS:Associations form data.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.