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Running the Prefix Manager

Because the hub and spoke architecture allows for the sharing of records between multiple instances of BMC Remedy AR System servers, you must run the Prefix Manager to add a unique identifier, or prefix, to all of the forms on each server. In the case of spoke servers, the Prefix Manager updates the form's default ID (either the form's unique field or the request ID number, depending on the type of form) with the two-letter prefix that you provided earlier, during the registration procedure. On the hub server, the Prefix Manager updates the forms with the default prefix HB.

If the form's ID had an existing prefix, the new two-letter prefix appears between the character and the integer sections of the ID number. For example, an incident record created on a spoke server that uses SP as the prefix would look like this: INCSP0000000001.

Notes

  • The Prefix Manager updates field default values at the form level and does not update existing data. Only record IDs created after you run the Prefix Manager will have the prefix attached to them. When searching for records, consider the following points:
    • Records created on a spoke server before you set up the Hub and Spoke capability cannot be seen from the hub server when conducting a search.
    • Records created on a hub server before you run the Prefix Manager can be seen from the hub server when conducting a search. Also, you can access these records only from the hub server.
  • After you establish a prefix for a spoke server, you cannot change it.
  • If you perform an upgrade to your BMC Remedy ITSM suite on the servers running your Hub and Spoke environment, you must run the Prefix Manager again and perform several other tasks. Click here for a description of what you need to do.

Warning

Use only this method for creating unique form prefixes in a Hub and Spoke environment. Do not use the System Configuration Settings - System Settings dialog box found under the Foundation > Advanced Options selection of the Application Administration console.

Perform this procedure after you register the hub and spoke servers. You must perform the procedure once for each hub server and spoke server that is registered in your environment. You perform the procedure directly on the server that you are updating.

After you run the Prefix Manager, you must restart the BMC Remedy AR System server for the changes to take effect.

To run the Prefix Manager

  1. On the IT Home page of the hub or spoke server that you are updating, click the Applications selection menu and select Administration Console > Application Administration console.
  2. On the Custom Configuration tab, select Hub and Spoke > Configuration Settings and click Prefix Manager.
  3. To add the prefix to the listed DSO related forms, click Update Form Prefix.
    The Prefix Status of each record in the table changes to Updated. Later, if you add more forms through customization or upgrade, you can use this table to check for forms that have not been updated with the prefix. If forms need to receive the prefix, you can run the Prefix Manager again. The Prefix Manager updates only those records that do have a status of Updated.

    Note

    The table lists all potential DSO forms that could be used by the hub and spoke system, even if they are not actually present. The Prefix Manager, howerver, only updates those forms that it finds.

  4. Click Close.
  5. Restart the BMC Remedy AR System server.

Where to go from here

When you finish running the prefix manager, see Creating foundation data.

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