This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Running PDICT

Export your BMC applications before you run PDICT. Process Designer modifies existing applications and creates custom fields and workflow. This topic discusses the following information:

To run PDICT

PDICT is designed to run against un-customized BMC Remedy IT Service Management and BMC Service Request Management applications. After you install PDICT, review each amended form to check that the visible fields are positioned correctly and then adjust the layout as necessary. If customizations are carried out on the overlay layer, perform the reconciliation steps.

  1. Double click the Process Designer Integration and Configuration Tool 8.3.03 icon on your desktop.
    You can also select Program Files > BMC Software >Process Designer 8 >Process Designer Integration and Configuration Tool 8.3.03 to open PDICT.
  2. Enter the following information:
    • Name of your AR System server
    • Administrator user and password
    • Port to connect to the AR System server (if you use one)
    • Log file path where a log file will be created.
      The default is your temporary folder. This log shows if all of the requested actions have run correctly. If the log file already exists, information is appended to it. Click Clear Log to remove existing entries before you start.
  3. Click Next.
  4. Select Install Process Designer Application and/or ITSM/SRM Application Integration, and then click Next.

    Note

    This option applies to fresh installs, upgrades, and repairs.

  5. Select one or more of the following integrations, and then click Finish.
    • Process Designer Core Application – if you have not already installed it, you must include this option here.
    • Incident Management
    • Change Management
    • Problem Management
    • Service Request Management
    • Work Order
      If you do not want to integrate with BMC Remedy IT Service Management applications at this stage, leave these ITSM options unselected. You can re-run PDICT at a later time to perform these integrations either together or separately.
  6. Review the warning that PDICT customizes your existing BMC applications, and then click OK.
    The installer detects your version of BMC Remedy IT Service Management and BMC Service Request Management, and installs the appropriate integration for your version.
    PDICT actions are split into several stages. These stages (and the steps contained within each) are completed in turn. If any of the steps fail (possibly due to a timeout), the installation is halted and the user given the option have the option to:
    • Retry the step
    • Skip the step
    • Kill the installation.

      Note

      Some steps can take several minutes to complete, particularly CORE INSTALL D, where Process Designer is being imported. Generally, the install can be expected to take between 10 and 30 minutes to complete. Where a best practice install is being upgraded, it can take up to an hour to complete.

      Tip

      If your PDICT install seems particularly slow, check if the system resources (CPU and memory) on your AR System server or database server are being stretched. Cancelling the PDICT install and then restarting the AR System service can help. But make sure you give the service time to fully restart and settle before running PDICT again.

      Note

      Skipping steps often results in the failure of subsequent steps.

      If the failure was a timeout issue, waiting 10 minutes for server activity and database activity to diminish before re-trying usually results in successful completion on the second attempt.
      You can run PDICT multiple times against the same server following a partially completed, failed, or completed installation. For each integration step, PDICT overwrites any previous changes. This does not result in a loss of data, but could result in overwriting Process Designer hot fixes that have been applied since the initial install. You must reapply these after a successful install.

  7. When PDICT completes the installation, click Close.

PDICT Limitations

PDICT only installs visible fields onto the default view of the BMC Remedy IT Service Management forms changed for integration and does not install onto any other views. If you require the visible fields on other views or locales, then you must manually add these to the required views and perform any translation of field labels to localise them as necessary. The forms and views that are updated are listed in [].

PDICT does not update the Classic View forms in BMC Remedy IT Service Management. If you use these forms and want to use Process Designer with the associated application, you must perform additional manual steps to add the required fields and share the required workflow. Contact BMC support for further advice.

Where to go from here

Reconciling overlaid objects after installing PDICT

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Jason Miller

    I noticed a lot of pages for ITSM Process Designer have the following error.

    Error formatting macro: toc: java.lang.UnsupportedOperationException: The body of this ContentEntityObject ('Running PDICT') was 'BodyType:WIKI' but was expected to be 'BodyType:XHTML'

    Apr 08, 2013 06:34
    1. John Stamps

      Hi Jason,

      We recently upgraded the Confluence space to 4.3 and we're still trying to fix these problems. This is actually a "cosmetic" issue – if you click View, the error disappears. Still, it is annoying to see it all over the wiki space. So yes, we're trying to fix it. Please pardon our dust!  

      Sincerely,

      John 

      P.S. It was good talking to you last week. I was one of the writers on the conference call. 

      Apr 08, 2013 07:00
      1. Jason Miller

        I can look past it.  No problem at all.  I just wanted to report it to make sure your team was aware of it.  Sounds like you may be painfully aware of it (smile)

        I thought I recognized your name.  Thanks for taking the time to talk with me.

        Apr 08, 2013 07:07
        1. John Stamps

          The "workaround" for us writers seems to be open the topic in edit mode and then save the topic. Otherwise, we delete the Table of Contents (TOC) macro and add it back. 

          Apr 09, 2013 11:27