This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Reviewing the compatibility matrix

Consult the BMC Solution and Product Availability and Compatibility utility for the following 8.1.00 system configuration information:

  • AR System server hardware platforms and operating system support
  • AR System server database support
  • BMC Atrium Core support
  • Java support
  • Mid tier web / application server, servlet engine, and browser support
  • BMC Developer Studio operating system and browser support
  • Virtual environment support
  • Screen reader support
  • Language offerings
  • BMC product compatibility
  • Changes in support from the previous release

The system requirements for BMC Remedy AR System also apply to BMC Remedy Approval Server, BMC Remedy Email Engine, BMC Remedy Distributed Server Option (DSO), BMC Remedy Encryption Performance Security and BMC Remedy Encryption Premium Security.

To access the compatibility matrixes

  1. Navigate to http://www.bmc.com/support/product-availability-compatibility.
  2. Click BMC Solution and Product Availability and Compatibility Utility.
  3. In the Product Name field, enter the product name, for example, BMC Remedy IT Service Management Suite.
  4. In the Product Version field, enter the version number.
  5. Review the compatibility information listed in the tabs at the bottom of the page.

    Note

    To access the product compatibility information on the Customer Support website, you must have a Support login.

Known issues and incompatibilities

For known issues or potential incompatibilities between BMC products and products from other vendors, review the compatibility matrixes.

Related topics

Where to go from here

Reviewing the AR System requirements

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Comments

  1. Eric Stappers

    Remedy OnDemand is not listed as a product. How to find out if it is compatible?

    Dec 09, 2013 05:02
    1. Bruce Cane

      Hello Eric, have you checked the Remedy OnDemand documentation? https://docs.bmc.com/docs/display/public/rond201302/Home

      Dec 09, 2013 08:49
  2. Iswar Dixena

    I am not able to find the SPAC tool from support console home page. How to look for it?

    Jun 25, 2015 02:27