This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Restrictions after restoring the database on the staging server with overlays


Do not perform the following activities in your production server until the upgrade and delta data migration are completed successfully.

Tasks that should not be performed after backup



BMC Remedy AR System (General)

Do not create or modify any objects, including:

  • Forms
  • Workflow
  • Fields

BMC Atrium Core (all versions)

Do not:

  • Create or modify classes
  • Create or modify any federation sources

BMC Service Level Management

Do not:

  • Create, modify, or delete contracts, agreements and the data source section of configuration data
  • Make changes to any collector related configuration data

BMC Remedy ITSM Suite (when upgrading from 7.0.3 to higher versions)

Do not create or update any of the following contracts:

  • Support
  • Warranty
  • Lease
  • Maintenance
  • Software License
  • License Management Exceptions

    Do not create or update any of the following forms:
  • APR:Approver Lookup (approval mappings)
  • APR:SYS-Approval Definition (approval process definition)

BMC Service Request Management

Do not:

  • Make changes to any of the BMC Service Request Management configurations in the Application Administration Console, including changes to categories, approval mappings, or entitlements.
  • Create or modify approval chains for service requests.
  • Make changes to the Request Catalog entries including service request definitions, process definition templates and application object templates.

    If you are upgrading BMC Service Request Management from a 2.2 version to a 7.6.02 or earlier version, then all service requests in the Waiting Approval state must be approved or rejected before you run the Delta Data Migration tool.

Field Customizations

If any custom field or selection values are added to an out-of-the box or custom field on the production server after the database is copied to the staging server (delta period), then those changes must also be manually applied on the staging server. If that is not done, then records with values on those fields will not migrate and you will see an error similar to this:

10/17/2011 23:14:12 2336 *ERROR* Migrations 23:14:12 : [4]-[306]-[Value does not fall within the limits specified for the field (1000 ... 23000) : 1000000150]

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.