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Resolving tickets with the help of Knowledge articles using Smart IT

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For basic information about BMC Knowledge Management, see What is BMC Knowledge Management.

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For more information about creating Knowledge articles, see Creating knowledge articles for sharing information.

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Related topics

For more information about tickets, see Creating tickets using Smart IT and Viewing and updating tickets using Smart IT

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Comments

  1. Anne Brock

    Minor question - but for this line "Jennie opens the Knowledge Article, clicks the Activity tab on the right panel of the Knowledge Article, and types in a new post related to the additional step."


    I think the tab is actually called "comments", right?

    Oct 29, 2014 04:47
  2. Anne Brock

    And for this - "He taps the Resources link to view the list of resources displayed on the left of the Work Order screen"

     

    Aren't resources on the right?

    Oct 29, 2014 05:00
    1. Priya Shetye

      Hello Anne,

      Content has been updated based on the inputs in your comments.

      Nov 12, 2014 01:47