Resolving tickets with the help of Knowledge articles using Smart IT
For basic information about BMC Knowledge Management, see What is BMC Knowledge Management.
For more information about creating Knowledge articles, see Creating knowledge articles for sharing information.
Related topics
For more information about tickets, see Creating tickets using Smart IT and Viewing and updating tickets using Smart IT
Comments
Minor question - but for this line "Jennie opens the Knowledge Article, clicks the Activity tab on the right panel of the Knowledge Article, and types in a new post related to the additional step."
I think the tab is actually called "comments", right?
And for this - "He taps the Resources link to view the list of resources displayed on the left of the Work Order screen"
Aren't resources on the right?
Hello Anne,
Content has been updated based on the inputs in your comments.
Log in or register to comment.