This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Rebuilding join forms that were deleted before an upgrade

If join forms were deleted before an upgrade, you can rebuild them.

  1. In the Application Administration Console, choose Custom Config > Service Level Management > Configure Application Settings > Data Sources, and select HPD:Help Desk data source.
  2. Click the Advanced tab, and set Create Fields and Join Form to Yes.
  3. Click Modify Fields, and wait for the message that the forms are being rebuilt.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.