This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Preparing your system to install the BMC Remedy AR System server and database

The BMC Remedy AR System suite installer prompts you to enter information about the BMC Remedy AR System database, which the installer creates during the installation. This database contains the BMC Remedy AR System server forms and field definitions, and also stores workflow data, structures, and permissions.

To prepare your system to install the BMC Remedy AR System server and database

  1. Back up your database and file system before you install.
    If you are upgrading, back up your data, object definitions, and applications.
  2. Make sure that the server can be resolved to a server alias. If you are installing more than one server on a computer, make sure that each server has a unique server alias.
  3. Determine the ports that you will use.
  4. Check if you have installed Microsoft Visual C++ 2008 SP1 Redistributable Package (64-bit).

    Note

    If Microsoft Visual C++ 2008 SP1 Redistributable Package (64-bit) is not installed, the installer checks for this version. If this version is not present, the installer installs the required version.

  5. Review the pre-installation considerations specific to UNIX and Microsoft Windows (for example, setting environmental variables).

Related topics

The BMC Remedy AR System 8.1 documentation portal includes the following topics that you might find useful:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. David Still

    Do we a link back to the ARS install section in here?

     

    I customer raised the following question on the communities site:
    I want to know what are the prerequisites to install Remedy 8.1 with a sql database. In the documentation I find nothing. https://docs.bmc.com/docs/display/public/itsm81/Preparing+your+environment+to+install

    https://communities.bmc.com/message/344673#344673

     

    I pointed them to:

    https://docs.bmc.com/docs/display/public/ars81/Installation+process+overview

     

    Aug 01, 2013 01:02
    1. Bruce Cane

      Hello David,

      I supplied a link to the AR System installation branch in the AR System doc portal.

      Aug 12, 2013 12:17