This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Preparing the Windows environment

BMC recommends that you read through the material in this topic before installing BMC Remedy AR System server version 8.1 on Microsoft Windows.

To run the installer on Windows, you must have administrator access.

If you are using Terminal Services, update the Terminal Services configuration options as needed before running the suite installer. If you are using Terminal Services, the installer will not run until you configure Terminal Services correctly. To configure Terminal Services for Windows Server 2003 , you use the Terminal Services Configuration utility, for Windows Server 2008, you use the Group Policy Editor.

If you are using the data execution prevention (DEP) feature in Windows XP (with Service Pack 2 or later), Windows Server 2003 or Windows Server 2008, you need to configure DEP for the BMC Remedy AR System installer executable program.

Note

If you do not configure these items before you run the installer, an installer panel appears listing the steps required to handle these issues.

Note

You may follow the same procedures for configuring terminal services options for Windows Server 2012.

 

  1. From the Windows Start menu, click Run.
  2. Type gpedit.msc, then click OK.
  3. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary Folders.
  4. Enable the settings for Do not delete temporary folders on exit and Do not use temporary folders per session.
  5. (optional) Restart the computer.
  6. Verify whether you can run the installation successfully.

 

If you are not able to run the installer, complete the following steps:

    1. From the Windows Start menu, click Run.
    2. Type regedit, then click OK.
    3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
    4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
    5. (optional) Restart the computer.

To update Terminal Services configuration options for Windows Server 2003

  1. From the Windows Start menu, click Run.
  2. Type tscc.msc, then click OK.
  3. In Server Settings, set Delete temporary folders on exit to No.
  4. Set Use temporary folders per session to No.
  5. (optional) Restart the computer.
  6. Verify whether you can run the installation successfully.

 

If you are not able to run the installer, complete the following steps:

    1. From the Windows Start menu, click Run.
    2. Type regedit, then click OK.
    3. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
    4. Update PerSessionTempDir to 0 and DeleteTempDirsOnExit to 0.
    5. (optional) Restart the computer.

To configure the DEP feature

If you are using the data execution prevention (DEP) feature in Windows, configure DEP for executable programs.

Note

If you do not configure these items before you run the installer, an installer panel appears listing the steps required to handle these issues.

  1. From the Windows Start menu, click Control Panel; then double-click System.
  2. Click the Advanced tab.
  3. In the Performance area, click Settings.
    On the Data Execution Prevention tab, verify if the Turn on DEP for all programs and services except those I select option is selected.
    If the Turn on DEP for essential Windows programs and services onlyoption is selected, no configuration is required.

    Note

    If you do not select the Turn on DEP for all programs and services except those I select option, and then perform the remaining steps in this procedure, the installer might not run correctly.

  4. If the Turn on DEP for all programs and services except for those I select option is selected, click Add.
  5. Browse to the executable, and then click Open.
    The installation program appears in the DEP program area.
  6. Click Apply; then click OK.
  7. (optional) Restart the computer.

Installing on Windows with Oracle

If you are using parenthesis "()" in the BMC Remedy AR System server installation path, for the BMC Remedy AR System server installation for Windows with Oracle to be successful, make sure that you install Oracle patch 5059261 (patch set Oracle 10.2.0.4.0).

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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