This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Preparing a UNIX environment

BMC recommends that you read through the material in this topic before installing BMC Remedy AR System server version 8.1 on UNIX or Linux. On UNIX, the installer uses a graphical user interface. (Alternatively, you can also use the silent installer.)

Preparing to install as a non-root user

You can install the BMC Remedy AR System server as a root or non-root user.

When you install as a non-root user, you must update the system configuration files manually. The installation script prompts you to do this and instructs you to start a shell where you have root access or full read and write access.

Installing as a non-root user allows a user to maintain the BMC Remedy AR System software without the assistance of a system administrator. However, to automatically start the AR System server when your computer restarts, you must ask your UNIX system administrator to change the system startup scripts accordingly.

  1. Make sure that you have access to the following directories and the files under them. :
    • .profile file in your home directory (write and execute access)
    • /etc/mnttab file (write access, HP-UX 11.23 only)
    • /etc/arsystem
      If you do not have a /etc/arsystem directory, you must create it to complete the installation. 
    • /usr/tmp directory
    • /opt/bmc directory
      If you do not have a /opt/bmc directory, you must create it to complete the installation.

      Note

      AIX also requires execute and suid permissions to the /usr/sbin/slibclean file, for the root and non-root user.

    • JREHomeDirectory/bin (read and execute permission)
    • JREHomeDirectory/lib (read, write, and execute permission)
  2. You need to provide the non-root user with write access to the following files if they are available. 
    If you do not have these files, you must create them to complete the installation. 
    • /etc/profile
    • /etc/.login
    • /etc/bmc.cshrc
    • /etc/bmc.profile
    • /etc/csh.cshrc 
  3. Also ensure that the open files limit [ ulimit –n ] of the shell is set to 16384. For this, you must modify the/etc/security/limits.conf file.
  4. Make sure that the non-root user belongs to a group that has database access (For example, the dba group).
    • This step is valid for all the database types.
    • You must do this only for installation. 
    • You must add the user to the group where database is installed and give the user read, write, and execute permissions to access the database file system.
    • For Oracle client libraries, you must give access to the Oracle client Home  and Oracle server Home directory.
  5. Run the BMC Remedy AR System installation.
    Some of the actions you will be prompted to perform (as a non-root user) include:
    • Creating several directories and setting permissions for those directories.  For example, the script prompts you to create the /etc/arsystem directory with read/write permissions for all users.
    • Merging the contents of files. For example, merge the <ARSystemServerInstallDir>/ar-<Database>/rpc file with the /etc/rpc file.
  6. On the Linux platform, if you will be starting arserverd as a non-root user, make sure that the "open files" limit of the shell is set to 16384.
  7. When installing other BMC applications as a non-root user, you must log in to the UNIX system under the same UNIX user ID that was used to install BMC Remedy AR System.

Running a remote installation on UNIX

Follow the steps given below to run a remote installation on a UNIX computer:

  1. Make sure you have an X Windows client on the local computer.
  2. Log in to the remote machine, and set the DISPLAY environment variable to point to the X Windows client on the local computer.
  3. Run the installer.

Note

If you do not have the X Windows client, use the silent installer .

Assigning a temporary directory

Note

Due to installer framework changes in 8.1.02, this requirement is not valid from 8.1.02 and onwards.  

The installer uses the IATEMPDIR environment variable to assign the location of a temporary directory to use during installation. If your /tmp or /home/ userName directories do not have enough free space to run the installation, it will fail.

If you have access to another drive or partition with more free space, set a new temp directory by using one of the following commands:

  • export IATEMPDIR=/ <pathName>
  • setenv IATEMPDIR / <pathName>

In these commands, <pathName> is a writable directory with more free space available than the default directories.

Note

BMC recommends that you have 1 GB of free space.

Removing sticky bit permissions on the temporary directory

If you have sticky bit permissions on the temporary directory, the installer does not create the /tmp/ARSystemInstalledConfiguration.xml file. Therefore, you must remove sticky bit permissions from the directory before running the installer.

Installing in a headless environment

The installer no longer supports the command-line interface on UNIX as in previous versions. To install on a headless computer, use a remote X Windows session or the silent installation process.

Long file names (HP-UX and Linux)

For HP-UX and Linux systems, configure the operating system to allow long file names to be read and copied. You might find operating system configuration issues in installing directly from a DVD. In some cases, the DVD mount might cause long file names from the DVD not to work.

Preparing to install on Red Hat Linux 6.x

Before installing the AR System server and the BMC Remedy IT Service Management suite on a Red Hat Linux 6.x server, complete the following steps:

  1. Install the following 32-bit RPM packages so that user interface support is available for the installer:
    • libX11-1.3-2.el6.i686.rpm
    • libXau-1.0.5-1.el6.i686.rpm
    • libxcb-1.5-1.el6.i686.rpm
    • libXext-1.1-3.el6.i686.rpm
    • libXi-1.3-3.el6.i686.rpm
    • libXtst-1.0.99.2-3.el6.i686.rpm
  2. Install the compat-libstdc++-33-3.2.3-69.el6.i686.rpm RPM package to ensure the BMC Remedy AR System services start.
  3. Check for the 32-bit libstdc++.so.5 under the /usr/lib folder.
  4. Start the rpcbind process with -ioption:

    # service rpcbind stop
    # rpcbind -i
    # service rpcbind status
  5. Install the AR System server.
  6. Launch the installer with the setup.sh script.
    This script, which is located in the Disk1 folder, implements ulimit and other checks to prevent the installation from failing. For more information, see the "Setting ulimit before installing BMC Remedy ITSM" section below.
  7. Install the following packages if you are installing BMC Service Request Management (which is part of the BMC Remedy IT Service Management suite):
    • ncurses-devel-5.7-3.20090208.el6.i686.rpm
    • ncurses-libs-5.7-3.20090208.el6.i686.rpm

Preparing to install on Red Hat Linux 7.x

Install the following 32-bit RPM packages so that user interface support is available for the installer: 

  • libXtst.i686  

Preparing to install on AIX

Before running the installer in an IBM AIX environment, set data, data_hard, core, and core_hard to unlimited in /etc/security/limits file for the user running the installer. This ensures that the installer will not fail due to data segment size or core file size when the installer runs the arStart.sh from a shell window.

If you are installing the BMC Remedy AR System server for AIX with Oracle, the BMC Remedy AR System server installation files must reside on a local file system and not on a network file system.

Setting ulimit before installing BMC Remedy ITSM

Before you install BMC Remedy ITSM, set the size of physical memory or the number of file descriptors. For example:

For AIX, ulimit -n unlimited
For Red Hat Enterprise Linux, ulimit -n 20000 

Launch the installer with the setup.sh script. This script, which is located in the Disk1 folder, implements a ulimit check to prevent the install from failing.

Using kernel tuning to increase transactions and users

Before you install the BMC Remedy AR System server, consider increasing the value of kernel parameters that affect the BMC Remedy AR System server (or any other multi-threaded server process). This increase ensures that BMC Remedy applications can support the expected volume of transactions and users.

For example, consider increasing the following process features:

  • Number of threads available for a process
  • Available memory — For example, the arserverd process often requires between 500 MB and 1 GB of memory (for BMC Remedy AR System with no additional forms or applications installed).
  • Number of associated files or process descriptors — Descriptors should be at least 2.5 to 3 times the number of expected concurrent connections or 1024 (whichever is greater). Examples of connections include user logins (client or browser), the Email Engine, and custom APIs.

Contact your system administrator or operating system vendor for more information about kernel tuning.

Related topics

Installing silently
Accessing the Mid Tier Configuration Tool

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